Business Admin Apprentice L3 

WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. .

As a Business Development Administrator Apprentice with Hilton you will be working towards a Business Development Apprentice Level 3 Apprenticeship standard over the course of 18 months. 

Benefits and Pay

·        £23,000 per year

·        Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)

·        Free meals on duty

·        Holiday: 28 days including bank holidays (increasing yearly)

·        Pension scheme

·        High street discounts: with Perks at Work

·        Grow your career and Personal Development: programmes designed to support your career

·        24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub

·        Dedicated 1-2-1 support throughout your apprenticeship

·        Functional Maths and English skills offered alongside the programme

What will I be doing?

An Apprentice  will be required to undertake all reasonable duties as assigned by the Supervisors and Managers Specifically, you will be responsible for performing the following tasks to the highest standards: you will work with Guests, customers and the commercial team to respond to enquiries and booking requests in a prompt and professional manner.

Specifically, you will learn to perform the following tasks to the highest standards:

·        Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

·        Support the commercial with various admin related tasks and reporting

·        Produce quotations and written confirmation to all clients

·        Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business

·        Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

What are the desired skills?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills and attention to detail
• Committed to delivering a high level of customer service
• Ability to work on your own or in teams
• The ability to deal with enquiries in a professional and polite manner

What are the desired personal qualities?

• A passion for hospitality
• Willingness to learn
• The ability to stay calm under pressure
• Excellent grooming standards
• Ability to work in a fast-paced environment