Conference and Event Operations Manager
- Recruiter
- Hilton Hotels
- Location
- London, Greater London
- Salary
- Competitive
- Posted
- 13 Mar 2023
- Closes
- 03 Apr 2023
- Ref
- HOT0943X
- Sector
- Hotel jobs, Hotel Management, Restaurant, Catering & Hospitality jobs, Conference Manager, Sales & Marketing jobs, Events Manager
- Job Type
- Full Time
Conference and Event Operations Manager
Salary up to £38,000 + Bonus
Doubletree London Docklands Riverside Hotel are on the hunt for their next Conference & Events Operations Manager to join our incredible team, to support in leading our fantastic team and hotel to thrive! You will lead?by example showing the rest of the team how to give our guests a memorable experience. You will be passionate about exceeding guests’ expectations and will?inspire, coach and mentor our team members. The ideal candidate would have a solid background in conference and event’s operations and a keen eye for detail and a proven track record of coordinating multiple events. Strong leadership is required for this leadership role to ensure our guests and team members have a positive experience at the hotel.
The hotel has 14 meeting/functions rooms that can accommodate up to 300 people theatre style and 240 people for private dinners. The hotel prides itself on delivering exceptional social banqueting events as well large meetings & events What will I be doing? As a Conference and Events Operations Manager, you are responsible for managing all aspects of Conference and Events operations to deliver an excellent Guest and Member experience. A Conference and Events Operations Manager will also be required to optimise sales and provide leadership to the team to ensure department targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:Manage all Conference and Events operations
Maintain exceptional levels of customer service
Ensure compliance of brand standards
Evaluate guest satisfaction levels with a focus on continuous improvement
Aware of trends and propose ideas to build the range and quality of Conference and Events
Optimise sales and contain costs, identifying any areas for action
Set achievable budgets and other short- and long-term functional goals
Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
What are we looking for?
A Conference and Events Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Strong knowledge of hotel/leisure/service sector
Degree or diploma in Hotel Management or equivalent
Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Conference and Events Operations experience in a managerial position in hotel/Events Centre or similar
Passion for delivering exceptional levels of guest service
Benefits
Referral Bonus
Go Hilton travel program
Incentive programs / Bonus
Holiday allowance that increases with length of service
Sick pay that increases with length of service
Opportunity to enrol in an apprenticeship
Meals on duty
Uniform provided / Laundry service dependent on role
Salary up to £38,000 + Bonus
Doubletree London Docklands Riverside Hotel are on the hunt for their next Conference & Events Operations Manager to join our incredible team, to support in leading our fantastic team and hotel to thrive! You will lead?by example showing the rest of the team how to give our guests a memorable experience. You will be passionate about exceeding guests’ expectations and will?inspire, coach and mentor our team members. The ideal candidate would have a solid background in conference and event’s operations and a keen eye for detail and a proven track record of coordinating multiple events. Strong leadership is required for this leadership role to ensure our guests and team members have a positive experience at the hotel.
The hotel has 14 meeting/functions rooms that can accommodate up to 300 people theatre style and 240 people for private dinners. The hotel prides itself on delivering exceptional social banqueting events as well large meetings & events What will I be doing? As a Conference and Events Operations Manager, you are responsible for managing all aspects of Conference and Events operations to deliver an excellent Guest and Member experience. A Conference and Events Operations Manager will also be required to optimise sales and provide leadership to the team to ensure department targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards: