Receptionist  

Hilton Hotels
York, North Yorkshire
Competitive
11 May 2022
30 May 2022
HOT08DO5
Full Time
Receptionist  

Be part of the history at Hilton York. Based in the heart of York and overlooking the historic Clifford Tower, Hilton York are recruiting now for *** to join our team.  

Hilton York is based in the heart of the city centre while also offering the opportunity to work for the biggest name in Hospitality – We Are Hilton, We are Hospitality.  

*Do you want to work for the UK’s #1 Great Places to Work 2021? If so, we have a world of opportunities available for you at Hilton Hotels and Resorts!* 

?We are looking for positive and friendly Receptionist to join our brilliant team.

The hourly rate being paid for this role is £10 per hour. 

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

 

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary