Group, Conference and Events Planner 

Hilton Hotels
London, Greater London
17 Jan 2022
14 Feb 2022
Full Time
Group, Conference and Events Planner 

Work Locations: Hilton London Metropole Hotel 225 Edgware Road  London W2 1JUNow is an exciting moment to join the team at the Hilton London Metropole. The hotel is currently going through a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space, setting us well on our way to becoming Europe's Leading Conference & Event's Hotel!

Following the completion of the refurbishment, the hotel will boast 1,096 bedrooms, a state of the art fitness centre, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms with capacity for over 1,350 guests, as well as an exclusive event space with unparalleled breath-taking skyline views across London.

Fancy taking a closer look at our brand new hotel? Check out our socials:




 As a Group, Conference and Events Planner in our hotel you will be responsible for ensuring consistent quality of customer service is provided to the guests in accordance with the Luxury Standards.


You will be involved in the following activities;

  • Arranging events for 600+ people
  • Detailed planning of large events, to ensure delivery of leading events in London and fantastic customer service.
  • Focus on a consistently executed bespoke approach for each event whilst maximizing the up-selling opportunity.
  • Plan and manage the event once contracted, ensuring:
  • Client satisfaction;
  • Commercial Decisions are made
  • Profitability is maximised;
  • To conduct “exit“ interviews at the end of each event;
  • To fully understand the needs of the customer and strive to exceed those expectations at all times
  • Maintain accurate, up-to-date customer records in Hilton Bookings Systems;
  • We are looking for the following experience from the successful candidate;

    • Prior experience of planning events
    • Knowledge of the hotel property management systems: Delphi FDC/ONQ
    • Positive attitude and fantastic communication skills
    • Ability to manage multiple projects, meet deadlines, and work effectively under time and resource constraints
    The benefits of working for Hilton London Metropole are huge:

      Hybrid working – a Mix of in the office and at home! Staff Accommodation for up to 2 months at discounted rates. Go Hilton rates so you can travel the world Sick pay and annual leave increasing with length of service Free Laundry of staff uniform 39 hour working week providing a healthy work / life balance