Sales Support

Hilton Hotels
Watford, Hertfordshire
17 Jan 2022
14 Feb 2022
Full Time
Sales Support

Work Locations: Hilton - Regional Headquarters - Europe Maple Court, Central Park, Reeds Crescent  Watford WD24 4QQRecently named the #1 company to work for in the U.K. by Great Places to Work, Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 6,700 properties and over 1 million rooms in 119 countries and territories. In the 100+ years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 112 million members in our award–winning customer loyalty program, Hilton Honours.

We are seeking an Account Executive – Project Desk to join our Sales Support team who coordinates the administrative efforts and processes of our Hilton Worldwide Sales teams. The team focuses on evolving into the most sought after partners in hospitality by freeing up seller’s time, driving efficiency and governance to maximize performance and drive results.

What will I be doing?

 Are you looking to be an integral part of the team by supporting our sales group? Hilton is looking for an Account Executive to support our sales team's auditing and administrative needs , as well as help with reporting and lead and Request for Proposal (RFP) management, specifically linked to EMEA project business.

You will communicate & collaboration with several stakeholders (global account managers, hotels, team members) to ensure 2-way support to facilitate the conversion of Project-Extended Stay opportunities.

You will aid our sales accounts and assist with the elimination of duplicated efforts, the automation, and the optimization of new valuable and differentiated services. In addition, you will work with Management to support a culture aligned with the greater Hilton Sales and Commercial Services teams, evolving the teams into the most coveted ally in hospitality. This will help shorten selling timelines, drive efficiency and consistency, and improve performance and get results.

 More specifically, you will:

  • Support the Project - Extended Stay desk for our Sales team, working closely in alignment with the US Sales Support team.
  • Inputting, maintenance and auditing of PES opportunities in Salesforce
  • Technical writing to include the creation and maintenance of best-in-class documentation for all RFP or Project - Extended Stay management processes for internal and external customers
  • Work with the Project – Extended Stay account owners and hotels for outstanding leads, RFP responses, and manage shared email inbox.
  • Educate internal and external partners on Project - Extended Stay Support standard methodologies.
  • Perform account audits for transient accounts with GDS visibility issues.
  • Stabilize workload and prioritize work with the greatest impact. 
  • Work as the dedicated follow-up for accounts and account owners, with occasional call support for customers and hotels.
  • Work within a dynamic, open, and diverse environment.
  • Establish and maintain positive relationships with all levels of internal and external partners.
  • Participate in and support the completion of annual departmental objectives.
  • Participate in recurring, informative, team-building, and cross-team events with the Sales teams.
  • Perform a daily review of available performance reporting focused on business demands and work on action plans to address opportunities within your respective Sales team.
  • Build ideas to troubleshoot the team's current stressors and contributors to work/life balance issues and areas where time or resources are wasted.  
What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

  • Advanced written, verbal communications skills, including the ability to express ideas clearly and concisely
  • Deep understanding of the systems that power Hilton’s sales infrastructure is helpful 
  • Extremely organized with the ability to handle multiple priorities and optimally handle concurrent demands to prioritize responsibilities.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • High School Diploma/GED
  • Experience in administrative roles that requires a high level of prioritization skills.
  • Demonstrate time management skills and the ability to multi-task.
  • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Exposure to Salesforce
  • Experience in or exposure to any combination of the travel industry, sales systems, and/or direct sales support roles
It would be useful in this position for you to demonstrate the following capabilities and distinctions:

  • BA/BS Bachelor’s Degree
  • Experience in or exposure to any combination of the travel industry, sales systems, and/or direct sales roles
  • Proficient with Salesforce