MICE Sales Manager 

Hilton Hotels
Birmingham, West Midlands
17 Jan 2022
14 Feb 2022
Full Time
MICE Sales Manager 

Work Locations: Hilton Birmingham Metro National Exhibition Centre  Birmingham B40 1PPFollowing on from the stunning hotel refurbishment, Hilton Birmingham Metropole are looking for two Mice Sales Managers with a proven track record within sales and hospitality. Reporting to our Director of Sales you will support the development and delivery of our key growth sales strategies within the Groups/MICE market and drive revenue within the hotel.

Whilst you will primarily be responsible for driving MICE into the hotel, there may also be a requirement to manage group and other accounts. 

Key Attributes for this role:
    A natural hunter with a desire to drive new business A distinctive blend of confidence and personality Naturally warm with fantastic people skills Articulate, confident and well-polished Excellent attention to detail and planning abilities Strong negotiation skills and a passion to convert business Willingness to travel nationally Inspiring mind set with a knowledge of the local and national MICE Market Experience of the corporate market Driven to exceed sales targets
There couldn’t be a better time to join the team…

As MICE Sales Manager you will you are required to build strong relationships with the Hilton Worldwide Sales team in all regions and take part in Hilton initiatives that expose the hotel to markets globally.

The role is target driven by revenue and is monitored by the ability to demonstrate customer contact.

The role requires extensive travel, flexibility in working hours and location and the ability to manage time and resources remotely

Main Duties and Responsibilities

This position of MICE Sales Manager will be directly responsible for:

    Work closely with the DOS to develop key sales strategies for GC&E Manage a selection of key Group and Mice clients to drive share Proactively source and manage new GC&E business for the hotel Generate and maintain relationships with unmanaged conference agencies and corporate accounts. Keep track of key market trends Support and develop junior members of the sales team Participate in sales blitzes, trade shows, workshops and sales trips as required. Proactively generate new business development activities Develop solid relationships with the Hilton Worldwide Sales teams and actively engage with them to promote Hilton BM where needed. Negotiating rates in line with hotel strategy Developing and implementing creative marketing and social selling initiatives to attract new MICE business including leading the hotel LinkedIn channel Working alongside the on-site Groups, Conference and Events team to ensure the customer journey from enquiry handling through to completion is seamless Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong comprehensive sales programs Produce accurate and timely reports that meet the needs of the DOS and senior management to include the reporting of appointments, calls made and business leads Answer customer queries in a prompt and professional manner Arrange and carry out Hotel show rounds Act in accordance with fire, health and safety regulations and follow the correct procedures when required  Comply with all relevant legislation: Health and Safety at Work Act 1974 Fire Precautions Act 1973 Hygiene Regulations Amended 1990 COSHH Regulations Licensing Act Trade Descriptions GDPR
What are we looking for?

A MICE Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work under pressure and under own initiative
  • Experience in a sales role with a proven track record to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge of local market
  • Knowledge of hospitality
  • Passion for sales and for achieving targets and objectives
  • Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!