Deputy Head Housekeeper 

Hilton Hotels
Reading, Berkshire
Competitive
17 Jan 2022
14 Feb 2022
HOT07SUR
Full Time
Deputy Head Housekeeper 

Work Locations: Hilton Reading Hotel Drake Way  Reading RG2 0GQA Deputy Head Housekeeper is responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.

Salary is £23,500 per annum.


What will I be doing?

As a Deputy Head Housekeeper, you are responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. A Deputy Head Housekeeper will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

 

  • Assist with overseeing Housekeeping operations
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules
  • Support departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Assist Head Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels cover business demands
  • Ensure ongoing training to support Head Housekeeper
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Manage staff performance issues in compliance with company policies and procedures
  • Support managing, training and developing the Front Office team
  • Deputise in absence of Head Housekeeper
  • Assist other departments wherever necessary
What are we looking for?

A Deputy Head Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
  • High level of commercial awareness and cost control capabilities
  • Excellent leadership, interpersonal and communication skills
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • High level of IT proficiency
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Familiar with Property Management Systems
  • Experience managing a department and Profit and Loss account

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Eligibility

    In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom. Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)