Country House Manager - Dolgellau, Gwynedd

Country House Manager - Dolgellau, Gwynedd

Location: Dolserau Hall Hotel, Dolgellau, Gwynedd, LL40 2AG

Contract Terms: Permanent

Job Type: Full Time - Up to 48 hours per week across 5 out of any 7 days

Salary Banding: £25,350 - £27,378 per annum (live in) depending on experience (live out neg.)

Responsible For: All house, kitchen, maintenance and garden staff

Reports To: Head of Operations via the Southern/Northern Area Manager

Job Description:

To manage all aspects of the Country House on behalf of HF Holidays Ltd to deliver a consistent level of high customer service to the required company standards.

Main Responsibilities:

• To achieve the highest level of guest satisfaction possible through providing a hospitable and sociable atmosphere for all guests.
• To take financial responsibility in relation to the area for which you have direct control, for the performance of the Country House, ensuring that all areas of cost and sundry income budget targets are achieved.
• To lead the house team on all aspects of customer service and where possible manage all complaints at the house.
• To prepare all house staff rotas and duties
• To be responsible for maintaining the highest level possible of tidiness, cleanliness and overall appearance of the Country House, its garden and its grounds, always.
• To manage the chefs to ensure a consistently good food quality within the agreed budget for the house.
• To work closely with the Human Resources team to ensure the correct HR policies and processes are followed in accordance with legislation and HF Holidays’ own approved methods.
  • With the support of the HR team, take responsibility for all house staff to ensure they are correctly recruited, interviewed, inducted, trained and managed whilst working at the Country House.
  • To advise the HR department immediately of any areas of concern with staff, including performance or conduct issues.
• To ensure all bedroom and public areas meet the required brand standard.
• To implement all company policies, procedures and standards that relate to the Country House.
• To take responsibility for the purchasing, stock management control and reporting.
• To be responsible for the coordination of activity between leaders and the staff and how both interact with guests at the Country House.
• Working with central support, implement and maintain all aspects of Health and Safety required in a Country House and to ensure all staff are aware of their own responsibilities and duties. This includes, but is not limited to, Health & Safety at Work Act 1974, the Food Safety Act 1990, the Food Hygiene Regulations and the Fire Regulations.
• To be responsible for monitoring, reporting and directing internal and external repairs to property defects. This includes working closely with the house maintenance person, lead maintenance person and the properties team and their suppliers.
• To ensure that all required reporting is completed and sent to the relevant departments on time.
• To ensure that all live-in staff accommodation is fit for purpose and is maintained by the staff to its required standard.
• To be responsible for the promotion of HF Holidays membership to all guests and customers visiting and staying at the house. In addition, support both Sales and Marketing with other initiatives when they arise.

Requirements:

• Experience in a similar role is essential
• Excellent customer service skills
• Be naturally outgoing & sociable
• Able to communicate effectively
• A good team leader and player
• Numeracy and ability to read and understand accounts and other financial data, such as F&B: stocks, costs, revenue, profit and loss, and how to control all these.
• Flexibility in working hours, availability at evenings and weekends

Package:

• Competitive salary
• Comprehensive medical benefits package
• Pension contributions
• Annual bonus
• Pension contributions
• Free live in accommodation inclusive of all bills, food and Wi-Fi
• Free carparking
• 28 days holiday inclusive of bank holidays, rising to 33 days after two years
• Annual familiarisation visit at any of our country houses for you and your family (after six months service)
• Exclusive HF discounts on flights and UK and worldwide holidays for you, your friends and family
• Exclusive discounts at several high street outdoors equipment stores
• Opportunities to organise and / or participate in various challenges and activities for our nominated charity
• One paid day each year to volunteer at a charity of your choice
• Unique opportunity to explore the great outdoors
• Opportunity to join a multi-award winning, forward thinking, progressive and passionate company who train, develop and celebrate individual, team and organisational achievements

About the Company:

Here at HF Holidays, we have over 100 years’ experience organising outdoor holidays. We specialise in offering a fantastic range of Walking and Leisure Activities holidays and every year over 60,000 guests choose to travel with us to over 70 destinations all over the world.

We currently employ a team of over 400, who work in our two main offices in Elstree and Penrith and across our 17 country houses around the UK, all in National Parks or Areas of Outstanding Natural Beauty.

HF Holidays is a co-operative society owned by its 40,000 members worldwide. Our Mission is to provide shared holiday experiences, which inspire friendship, fun, and an active enjoyment of the great outdoors. We aim to achieve our Mission by applying the following values Trusted, Collaborative, Exceptional Experiences, Ownership, Inspiring, Passionate and Fun.

Interested? Apply now with your CV