Spa telesales executive

New opportunity not to be missed!

The Haulfryn Group has a fantastic opportunity for a full time telesales executive to join our prestigious and exclusive Holiday Resort & Spa at Finlake near Exeter, Devon . Finlake is our Flagship Resort with a customer base that expect nothing but the best and we need an exceptional telesales executive to join our team.

Finlake Resort is part of the Haulfryn Group, which is one of the UK's largest owners of luxurious holiday and residential parks celebrating over 80 years as a successful family owned British company. We are synonymous with quality, exclusivity and luxury. Renowned as 'the home of prestigious Holiday Homes', Residential Homes and Holidays, Haulfryn enjoys a venerable reputation. We have gone from strength to strength in recent years, with an investment of over £30 million in to our parks, most recently with a £20 million pound investment at Finlake that makes it one of the most desirable Resort locations in the UK.

Job Purpose:

To inspire and welcome potential new members in to our Spa, achieving sales targets individually and as a team, while enhancing the customer experience.

Responsibilities:

• Communicate accurate information to prospective customers regarding the Spa facilities, prices and terms and conditions, in a timely manner to achieve set sales targets.
• To be professional at all times and to operate with integrity ensuring all ways of working, brand standards and policies are fully understood and adhered too.
• Identify opportunities, produce leads and book appointments for the Spa team
• Proactively follow up leads generated to convert into appointments or members
• Manage the database to a high degree of accuracy to ensure targeted activity
• To become an expert of your Spa & Leisure facilities, events and promotions.
• Self-motivated team player, committed to demonstrating a positive attitude.
• To be flexible to work a variety of shifts to accommodate the business requirements.

Key Performance Indicators:

• Achieve individual appt/sales targets, team targets and company targets.
• Participate in a weekly one-to-one with the Spa Manager.
• Ensure consistent delivery of Challenger is maintained at all times through Mystery Shops, and assessments.
• Contribution to the overall Spa performance.
• Achieving compliance against all company audits.

Desired Skills and Experience:

• Genuine passion when engaging with colleagues, prospects and members.
• Experience of working within a team environment.
• Excellent telephone skills
• At least 1-2 years working within a sales environment preferably in a proactive telemarketing role
• Computer literate
• Passionate about delivering excellent customer service
• Self-Motivated with excellent planning, organisational and strong communication skills.
• Ability to be an enthusiastic team player as well as having drive and determination to exceed personal targets and aspire for club growth.
• Thirst for knowledge and genuine passion to share experiences, insight and best practise with all those around you.
• Ability to build strong working relationships (internal/external)

Benefits we can offer you (non contractual)

Massively discounted holidays on our holiday parks On-line discount scheme to many high street and leisure outlets Pension Scheme Employee Assistance Programme 30 days holiday (including Bank Holiday allowance) Discount on park

Full time or part time available

Apply now to join our team! 

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

NO AGENCIES

Key words: Telesales, spa, bookings, treatments, memberships, sales