Food & Beverage Manager - Gloucester

Gloucester, Gloucestershire
Circa £25,000
30 May 2017
27 Jun 2017
Full Time

Food & Beverage Manager - Hatton Court, Gloucester

Key Outline of Job

  • Ensure the efficient and profitable operation of the restaurants and the team on a daily basis
  • Supervise, train and motivate staff to achieve high company standards and to comply with food and health and safety regulations
  • Close liaison with all colleagues to ensure an efficient and smooth operation during service, ensuring the highest standards at all times and exceeding customer expectations
  • Work in a professional and efficient manner in willing co-operation with others at all times
  • Work in a safe manner that does not harm or injure self or others
  • Ensure that the high standards that the Company expects are maintained
  • Be polite and courteous in your behaviour at all times
  • Gracefully receive constructive criticism
  • Ensure that all potential and real hazards and defects are reported and reduced immediately
  • Be security conscious at all times
  • Understand the emergency evacuation procedure specific to Hatton Court
  • Work together with the team to ensure that the hotel is the best it can be

Key Points of Job

Business Activities

  • Act as a role model to all colleagues, leading by example and setting the pace and standards
  • Roster food and beverage team, appropriate to sales levels and in Ensure operating cost parameters are met
  • Ensure payroll information for food and beverage team is Deal with poor performance through informal reprimands and where necessary the company disciplinary procedure – in conjunction with the General Manager
  • Linen controls to be effective and compliant with budget parameters
  • Crockery, cutlery and glassware budgets to be managed and effectively controlled
  • Be proactive in problem solving
  • Ensure active promotions at all times to drive revenue through food and liquor

Front of House

  • Co-ordinate the entire operation of the food and beverage areas during scheduled shifts
  • Ensure the food and beverage team adhere to the company’s uniform standards and appearance
  • Manage the food and beverage team throughout their shift and provide them with feedback and clear guidance
  • Ensure the food and beverage team are effectively informed, trained and motivated on service, presentation and how to maximise customer care and in-house sales
  • meet and greet customers and organise table reservations
  • ensure customer requirements are met
  • respond to customer complaints sympathetically, professionally and efficiently
  • handle difficult situations calmly and effectively
  • help in any area of the hotel when circumstances dictate
  • Deliver company standards
  • Implement and ensure company health and safety policy is met at all times
  • maintain high standards of quality control, hygiene and health and safety
  • ensure procedures are established and maintained for stock levels and order supplies
  • ensure bars and restaurants are clean and hygienic; ensure cleaning rotas are adhered to
  • ensure all staff work in a safe manner that does not harm or injure self or others
  • ensure any equipment used is maintained in a safe working order
  • ensure any faults or defects are reported to the maintenance department
  • ensure all potential and real hazards and defects are reported and reduced immediately
  • ensure the correct and safe use of detergents, chemicals and machinery
  • promote a positive perception of the company at all times both internally and externally
  • attend company meetings as requested
  • adhere to all company policies, procedures and business ethics codes
  • attend any relevant training when requested
  • provide timely feedback to management

Systems compliance

  • ensure daily, weekly and period administration is to company standards and meets deadlines
  • ensure no unauthorised suppliers
  • carry out accurate stock takes as determined by the management

Personnel skills

  • identify food and beverage recruitment needs and agree action plan in a timely manner
  • recruit a team that meet and exceed customer service standards
  • identify and arrange training needs in agreement with the General Manager
  • ensure employee information is requested and returned signed to HR in a timely manner
  • assist in the performance review of all food and beverage staff

Carry out any other duties as requested by the hotel management or Directors.

Qualifications

  • Possess excellent personal presentation, communication and customer service skills; an ability to listen and respond to demanding guest needs
  • Possess excellent food and beverage knowledge
  • Be committed to delivering high levels of customer service
  • Be confident and self-motivated
  • Be honest, reliable, trustworthy and respectful
  • Be a great team player and strong team leader
  • The ability to train employees to perform effectively
  • The ability to motivate and lead a team
  • Maintain excellent timekeeping and attendance
  • Flexibility in working hours
  • Be calm, efficient and organised whilst multi-tasking

Our Values

Whether you are working behind the scenes, cleaning rooms, washing up, preparing vegetables, designing graphics, meeting suppliers, working at the pass or pouring a glass of wine and looking after our guests; we all share the same common values and think they are important enough to talk about regularly and share with anyone who begins their career with us.

  • CREATIVITY
  • GENEROSITY
  • EXCELLENCE
  • PROFESSIONALISM
  • COLLABORATION
  • PASSION

Reasons to work for us

  • We reward
  • We invest in your training
  • We understand that a career path is not always a straight one
  • Job satisfaction is important to us
  • A job you can boast about

In addition we offer:

  • Childcare voucher scheme
  • Free meals on duty
  • Opportunities for rewards and bonus - depending on your role
  • Competitive salary
  • Pension Scheme

To apply:

You must have the right to live and work in the UK and be fluent in both written and spoken English and be able to attend interviews in Gloucestershire. We can assist with local living accommodation.

Please send your CV by clicking apply now!

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