Reception Manager - Gloucester

Gloucester, Gloucestershire
08 May 2018
27 May 2018
Full Time

Reception Manager - Hatton Court Hotel, Gloucester

The Vacancy 

We are currently seeking a Reception Manager who will be entirely responsible for the running of the Front Office. You will be expected to provide exceptional customer service and information to our guests, as well as liaising efficiently with all other departments in the hotel to ensure the smooth running of the Front Office. 

The Reception Manager role will involve checking in and out guests and you will be responsible for ensuring that the departments runs efficiently whilst you are on shift. You will be responsible for rooming guests, answering the telephone, banking responsibilities as well as dealing with reservations accurately and promptly. You will liaise with the Revenue and Sales Office to ensure accuracy of details and billing. 

Competencies required for this role: 

The ideal candidate will have excellent customer service skills, be polite and friendly and have the ability to train and develop your team and push the standard of service forward. Must have Very High attention to detail and be able to review processes and make changes where necessary. 

Applicants must be flexible as shift patterns will vary. The department is manned 24 hours, typically shifts will be from either 7am to 3.30pm or 3pm to 11.30pm including weekends and some day shifts 9-5.30 or similar may be required 

Hatton Court has 45 ensuite bedrooms many with whirlpool baths and feature beds, the 100 cover TARA restaurant, 2 dedicated garden level meeting rooms seating 20 each, 80 cover function/private dining room and a marquee that can accommodate 200. The hotel is licensed for civil ceremonies.

Who are we? 

The Hatton Collection is a group of classic hotels and inns located in the Cotswolds, Somerset and Jersey. A family owned and run business, an eclectic mix of venues, some dating back to the 16th Century, others to the Victorian times and a few from the 20th Century, a true mix of style.     

  • Hatton Court - a Country House Hotel in Upton St Leonards, The Cotswolds
  • The Corner House - a Victorian, budget, boutique hotel in Taunton, Somerset
  • Chateau La Chaire - a luxury hotel located in Rozel Bay, Jersey
  • The Snooty Fox - a traditional inn located in the centre of Tetbury, The Cotswolds
  • The White Hart Inn - a traditional inn located in the centre of Winchcombe, The Cotswold
  • The Beehive - a quintessential English pub, located in Cheltenham, The Cotswolds
  • The Rozel - a recently refurbished pub, classically modern, located in Rozel Bay, Jersey 

Our Values

Whether you are working behind the scenes, cleaning rooms, washing up, preparing vegetables, designing graphics, meeting suppliers, working at the pass or pouring a glass of wine and looking after our guests; we all share the same common values and think they are important enough to talk about regularly and share with anyone who begins their career with us. 


In addition we offer: 

  • Childcare voucher scheme 
  • Free meals on duty 
  • Opportunities for rewards and bonus - depending on your role
  • Competitive salary 
  • Pension Scheme

To apply:  

You must have the right to live and work in the UK and be fluent in both written and spoken English and be able to attend interviews in Gloucestershire. We can assist with local living accommodation.