Groups Business Meetings and Events Team Leader

                                                                You make it Hand Picked!

Established by Guy and Julia Hands in 1999, Hand Picked hotels has grown organically and through acquisition to become the 5th largest luxury hotel group in the UK – comprising 21 hotels across the UK and Channel Islands. With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge.

We are currently recruiting for a Groups Business Meetings and Events Team Leader to oversee our portfolio of hotels and lead the Groups Business Meetings and Events Sales team.

This role is located within our Groups Reservations and Events Sales Office located in the grounds of Crathorne Hall Hotel in Yarm, with occasional travel to our other hotels in the group as required.

The hours for this role 40 hours per week primarily Monday to Friday from 8am to 6.30pm on a rota basis with the occasional weekends depending on business requirements.

About the role:

• The role of the Business Meetings and Events Team Leader is to support the management of the Group Business, Meetings & Events Team on a day to day basis.
• You will report to the Groups Reservations Manager and Group Director of Sales.
• You will be responsible for ensuring the delivery of budgets, improving conversion, increasing meeting room occupancy and enhancing enquiry handling standards.
• You will provide a service to both internal & external customers for conference bookings and fulfil the administration duties required in taking a conference enquiry and booking, ensuring the hotel correspondence and hotel systems are accurately completed. 
• Be responsible for leading the management and development of the Business Meetings and Events Sales team to achieve sales targets and departmental KPI’s.

About you:

• To be considered for this role you will have current Business Meetings and Events Sales experience within a hotel, conference centre or similar environment.
• Have experience of leading and managing a team effectively in order to deliver results and achieve sales objectives and conversion rates whilst delivering a high level of service and standards.
• It is essential you are self-reliant and are able to act on your own initiative where appropriate.
• Are able to demonstrate a methodical approach and are highly organised and have a systematic approach to your work.
• You will have excellent leadership and communication skills and have the ability to coach and develop others ensuring they reach their maximum potential.
• Strong knowledge of Opera, diary management and GDPR is essential in this role.

Our Benefits include:

• A competitive salary package.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds!
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.