Night Manager

                                                                                 You make it Hand Picked!

Established by Guy and Julia Hands in 1999, Hand Picked hotels has grown organically and through acquisition to become the 5th largest luxury hotel group in the UK – comprising 21 hotels across the UK and Channel Islands. With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge.

We are currently recruiting for a Hotel Night Manager at L'Horizon Beach Hotel & Spa in Jersey. 

L'Horizon Beach Hotel & Spa is a 4 Red Star Hotel with 106 bedrooms on St Brelades Bay, a 2 AA Rosette restaurant, bar, conference and event facilities, Health Club & Spa and on site staff accommodation. 

About the role:

Do you know your late check in’s from your early check outs? Like our daytime reception teams, our night teams are often the first member of Hand Picked Hotels our guests meet when they come to visit, which means they get to make one of the biggest impressions. As the Night Manager you will be responsible for the Hotel, service delivery and the safety of our guests throughout the night.

Your team will get to know what someone needs before they even know it themselves, leaving them impressed, reassured, and most importantly, feeling at home. It doesn’t matter if they’re first time visitors or returning guests, your team will charm them from the initial welcome to the “Good night” or “Have a safe journey” with the impeccable standards of service you encourage them to deliver.

Ensuring safety and security is a main priority for our night teams, but they are also expert all-rounders helping to fulfil many different roles whilst they are on shift, such as working on the bar, cleaning, setting up conference rooms and delivering room service food orders. If you have experience working night shifts within a hotel and are looking for a new challenge, then we would welcome you to apply.

This is a full time role that involves working from 10.45pm to 7.15am five days per week to include weekends on a rota basis – something you will be responsible for.

About you:

• Most of all, you’ll have a professional, organised and friendly approach
• You’ll have previous experience working within a hotel ideally in a similar role - knowledge of Opera is desirable but not essential
• You will have experience of training colleagues and will enjoy motivating others to be their best
• You’ll be passionate about making our guests feel at home, and will develop a thorough knowledge of our of hotel products and services
• You’ll have recent experience of working night shifts and being responsible for the health and safety of our guests
• You’ll be excellent at building a rapport with colleagues and guests
• You’ll take pride in your appearance and always lead by example as the face of Hand Picked Hotels

Our Benefits include:

• A competitive salary package
• Live in accommodation, charged at £52 per week, inclusive of meals and bills  
• Company pension scheme with a generous employer contribution
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds!
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.