Assistant Club Manager - Reading

Reading, Berkshire
Competitive
06 Jun 2018
04 Jul 2018
Full Time

Assistant Club Manager - Reading

Gymfinity Kids is an exciting new brand of children’s gymnastics, ninja and activities centre. We offer a wide range of services which include baby gym classes through to teenage classes as well as dance and ninja. We are looking for an experienced and motivated individual who has a passion for working with children and sport. The candidate appointed as Assistant Manager must be self-motivated, confident, professional and have excellent customer service skills. This is a tremendous opportunity for growth, continuing professional development and higher management pathways.

Applicants will need:

  • Previous management experience ideally in sport, leisure or gymnastics.
  •  Be available to work evenings and weekends.

Salary dependent on experience and qualifications. Successful applicants will be subject to an enhanced DBS check.

Assistant Club Manager

  • Responsible for ensuring that all relevant policies and procedures written in the Employee Handbook and Employee Safety Handbook are adhered to by everyone
  • Assist the Club Manager with staff rotas and ensuring the right coaches teach the classes most suitable to their qualifications and experience
  • Assist the Club Manager to ensure there is an adequate amount of coaching staff for class delivery
  • Ensure all coaches are fully qualified and frequently mentored, ensuring they complete all safety and child welfare training
  • Support with coaching responsibilities, covering classes in the event of absence or team shortages and pick up responsibility for their own groups
  • Provide guidance, mentoring and direction to all staff and coaches including regular performance reviews
  • Assist in training needs and initiate development activities of coaches
  • Maintain cleanliness of the facilities for a great customer experience
  • Deal with prospects in a professional manner whilst showing them the facilities and assisting them with the online joining process
  • Deal with any necessary administration and member issues, which includes, but is not limited to, answering the telephone, returning messages left on the answering machine, report submission and responding to relevant e-mails
  • Deliver outstanding customer service at all times to both members and prospects
  • Assist the Club Manager to hold regular staff meetings
  • Conduct weekly club safety checks and record all defects that you are not able to rectify, in the maintenance file and call out the relevant engineers
  • Help to create an environment where all employees enjoy themselves whilst at work and make a real contribution to the success of the club and business as a whole
  • Assist the Club Manager with the sales plans to advertise and promote the club to increase membership and revenue. This may include (but not limited to) outreach events, door2door, hand2hand as well as in club events
  • Manage the reception team with the daily KPI targets ensuring all enquiries are contacted within 24hrs, enquiries are converted to trial and trials to members
  • Achieve monthly sales/Net gain target
  • Develop and create annual and monthly timetables that are suitable and adaptive
  • Assist with the regular development and implementation of all risk assessments
  • Maintain stock and complete weekly stocktakes
  • Undertake any other reasonable duties/ projects/ meetings, which may be required from time to time

Applicants will need

  • Previous management experience ideally in sport, leisure or gymnastics
  • Self-motivation and the ability to motivate others
  • Adaptability and Flexibility
  • Organisation and Planning skills
  • Experience using or implementing weekly rota’s
  • Initiative and leadership skills
  • Teamwork
  • Confidence leading a team
  • Knowledge and understanding of H&S legislation
  • Sales delivery experience
  • To enjoy working with and developing children
  • Excellent customer service skills
  • The desire to learn and develop the role
  • Available to work evenings and weekends

To apply or for more information please send your CV