Slots Arcade Team Member (AGC) - London

London, Greater London
Competitive
24 Nov 2021
22 Dec 2021
Full Time
Slots Arcade Team Member (AGC) - London

Company Description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that's fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.


Job Description

As a Slots Arcade Team Member you will be part of a team and will be excited by delivering a high quality customer service to all customers to facilitate their play and ensure profitable admissions.

You will;

  • Be a member of the team, assisting & supporting customers play on electronic gaming products.
  • Use customer service skills, assisted by promotional tools, to widen the appeal of the electronic gaming offer to a broader customer base.
  • Establish good relationships with new & existing electronic gaming customers, providing guidance & help on all electronic gaming product.
  • Having a knowledge of customer's playing style & preferences (inc. staking levels) on all types of electronic gaming products

Current Hourly Rate is 9.06 + night time premium (12am-8am) + Tips

Hourly rate will increase to 9.36 as of 1st November 2021


Qualifications

  • Positive attitude
  • Experience of working successfully in a hospitality role
  • Fanatical about delivering unrivalled customer experience
  • Understanding of electronic games such as slot machines
  • Ability to collaborate with the wider business
  • Sound communication skills
  • Comfortable with change and ability to embrace new ways of working


Additional Information

The Little Vic Casino is an important part of The Grosvenor Victoria Casino. With a front door onto Edgware Road, you will be the face of our brand and will offer an unrivaled customer experience and ensuring our customers are well looked after.

The Flagship Casino, The Grosvenor Victoria Casino, has the perfect blend of sophistication and excitement. Affectionately known as 'The Vic', we offer world class table gaming, we offer Blackjack, American Roulette, Slots, Electronic Roulette and of course poker.

Above The Vic, you'll find The Poker Room, one of the World's oldest and most prestigious Poker Rooms. A fantastic venue with 35 poker tables on offer, classic casino gaming, and the home of one of the largest poker tournaments in Europe; the GUKPT.