Customer Care Advisor - Newcastle upon Tyne

Customer Care Advisor - Newcastle upon Tyne

Vacancy Details

6 hours, Permanent.

Join the Family

We believe in growing together – as a united team and working towards the achievement of our vision which is to be a winning brand in the food-on-the-go market.  Greggs is a much loved and trusted brand with a strong traditional bakery heritage.  Our people are what makes our business successful. 

 

We aim to provide our people with a great place to work, where they feel valued by listening, developing and rewarding them.

Salary

£16,900 per annum pro rata for 6 hours, actual salary for 6 hours is £2897 per annum.

Shift Pattern and Contracted Hours

Weekend position working either a Saturday or Sunday. 

Job Description

• Acting as 1st point of contact for customer queries
• Maintaining and monitoring the Customer Care system
• Responding to customer queries, including complaints, in an appropriate manner both verbally and in writing, including composing suitable responses to resolve issues
• Providing detailed reports on the Customer Complaint activity
• Carrying out other general administration tasks as required
• Escalating trend information appropriately

Skills

• Previous experience of complaints resolution
• Previous experience of working with a Team
• Outstanding Customer Service skills
• Excellent communication skills both written and verbal
• Professional and polite telephone manner
• Excellent Interpersonal skills
• Computer literate – with good knowledge of Excel, Word and PowerPoint
• Ability to work under pressure, and to manage deadlines effectively
• Capable of delivering a creative solution to problem solving

Benefits

• Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food
• Your holiday entitlement starts with 21 days, in addition to Bank Holidays, which increases with service up to a maximum of 30 days after 25 years’ service (pro-rata for part time)
• After 6 months service you may be eligible  for our profit share scheme
• You will receive free life assurance after 1 year’s continuous service.  This is a death in service benefit which provides a lump-sum payment equal to one year’s salary
• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

Other benefits include

• Share Save and Share Incentive Schemes
• Childcare Vouchers
• Employee Assistance Programme
• Healthcare Plans
• Cycle to Work Scheme

Your Application

During the application process we’ll keep in touch every step of the way.  We know how big a decision it is for you to apply for a job.  Once you do we’ll work hard to keep you up to speed on how your application is progressing.  With your help we can made your application as quick and as smooth as possible.