Events and Conference Office Manager - Ripon

Events and Conference Office Manager - Grantley Hall

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

Magical | Respectful | Innovative | Passionate | Consistent

Due to continued sucess, we have an exciting opportunity for a Sales Office Manager in the Sales and Marketing team.

Benefits

• 31 days annual leave (including bank holidays) increasing with service,
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform

Wellbeing  

• We are proud to be accredited by The Workplace Wellbeing Charter.
• We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
• We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
• We are proud to be a mindful employer and we have mental health first aiders on site.
• We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
• We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

Key responsibilities

• To manage the Events Department on a daily basis, including recruitment, training, rotas and development of all team members.
• To implement robust revenue management and sales strategies including pricing, promotions and conversion techniques to support the achievement of the departmental budget and overall hotel budget.
• To ensure that all enquiries are responded to within company standards, to an agreed standard and that all team members are focused on conversion of key enquiries.
• To ensure all team members are fully trained on all systems and processes to the required standards including Delphi, Alacer, Social Tables , Procure Wizard etc.
• To be able to configure Delphi as necessary and create reports necessary to support the smooth running of the business.
• To ensure the daily, weekly and monthly forecasts for the events department are completed on time and submitted as per company standard.
• To oversee the function sheet process and personally ensure that every function sheet is completed to the required standard and giving the operational team sufficient notice and details to run events to the high standard required.
• To produce the team rota and account for holidays.
• To ensure consistently fabulous enquiry handling processes and techniques are in place on every call, email and online enquiry.
• To be respsonsible for the updating and improvement of all departmental SOPs.
• To play a part in managing external relationships with key suppliers, clients and agents as required.
• Account management and business development activities as required to ensure targets and budgets are met.
• To be responsible for the application of our agreed Terms & Conditions and deposit policies for all bookings and to ensure robust payment processes in place.
• To work with the DoSM and Marketing team to create attractive offers, packages and seasonal packages as required to drive wedding, events and meetings business.
• To highlight need periods sufficiently in advance to the DoSM and Marketing team that appropriate activity can be undertaken to drive additional sales.
• To review sales opportunities and enquiries taken by the team
• To attend relevant wedding and event showcases as well as key networking events and trade shows to promote the property
• To live the Grantley Hall Values everyday day without compromise

Key Skills, Qualities & Experience

• The successful individual will be confident, self motivated and present a professional persona in all circumstances.
• Excellent verbal and written communication skills required.
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
• Knowledge and understanding of conference and event sales techniques.
• Strong commercial awareness in terms of enquiry generation, negotiation and conversion skills and maximizing revenue opportunities is required.
• Experience of managing a team is required.
• Knowledge of Delphi is essential, knowledge of Alacer would be beneficial. Excellent word, excel skills required.