Front Office Manager - Ripon

Grantley Hall
Ripon, North Yorkshire
£28,000
16 Nov 2018
14 Dec 2018
Full Time

Front Office Manager - Grantley Hall

Grantley Hall is an exclusive, 5 star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE performance centre, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

We have an exciting opportunity for an experienced Front Office Manager to be part of a new chapter and lead our front office team. 

Benefits  

31 days annual leave (including bank holidays) increasing with service, Simply Health Cash Plan, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

Key Responsibilties  

  • Oversee the entire Front Office operation to maintain high standards
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
  • Maintain good communication and working relationships with all hotel departments.
  • Monitor staffing levels to meet cover business demands.
  • Recruit, manage, train and develop the Front Office team.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
  • Assist with other departments, as necessary.
  • To live the Grantley Hall Values at all time without compromise.

Key Skills, Qualities & Experience

  • The successful individual will be confident, self motivated and present a professional persona in all circumstances.
  • A high level of IT proficiency.
  • Excellent verbal and written communication skills required.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Previous experience in a similar position.
  • Experience of managing a team is required.

*Please note this role is subject to a DBS check

STRICTLY NO AGENCIES PLEASE