Host - King's Cross, London

Goods Way
King's Cross, London
£10.00 per hour + Service Charge
04 Aug 2022
11 Aug 2022
Part Time

Host - King's Cross, London

  • Location: London Kings Cross
  • Position: Part Time (Weekends only)
  • Rate of pay: £10.00 per hour + Service Charge

Role profile

We are looking for an experienced and confident Host to join the team at our iconic London venue Goods Way.

Our Host will be a key part of our welcome team and therefore we are looking for engaging, well presented, courteous and articulate individual. As a Host you will be responsible for greeting our customers and seating our reservation customers throughout Goods way.

You will be responsible for using our reservation system to optimise table turns and utilise our capacities during busy times. Customer recognition is absolutely crucial in this role as is the ability to converse with all our customers in a warm and friendly way. Our Host will support the management and bars team throughout service.

Key Duties

  • Providing a consistently high level of customer service
  • Complying with and following licensing regulations, Company procedures and policies
  • Working as part of a team to deliver excellent customer experience
  • Attend and complete all training provided
  • Develop a thorough knowledge and understanding of our menu
  • Maintain operational standards
  • Greet incoming and departing guests warmly
  • Maintain a clean and organised FOH environment
  • Scanning tickets for gig and club entry
  • Manage the flow of guests into the Courtyard and bar areas, provide accurate wait times to incoming guests if appropriate
  • Learn food and beverage menus
  • Managing reservation booking system
  • Queue Management
  • Providing tours of the venue

Requirements

  • Previous experience in a high-quality restaurant, hotel or luxury venue
  • Previous experience in a customer facing environment is essential
  • Impeccable appearance with an engaging personality
  • A natural presence and confident communication
  • Possess an excellent command of the English language
  • Be an excellent team player
  • A passion for food and the hospitality industry is desirable

Benefits

  • Generous hourly rate, plus tips
  • Discounts on drinks across the group
  • Training and career development programmes
  • Perk box discounts
  • Pension scheme