Customer Service Supervisor - Thame

GLL is looking for a Custoemr Service Supervisor based at Thame Leisure Centre in Thame, Oxfordshire.

Building on our continued growth, we're now the UK's largest leisure social enterprise - and set for even greater success. So, if you have the passion, talent and ambition to join us as Customer Service Supervisor, there's never been a more exciting time to progress with a sector leader. This is more than a job, it's a career. Supporting the smooth running of a leisure centre, you'll ensure the health, safety and enjoyment of customers and colleagues alike.

There's no such thing as a typical day as Customer Service Supervisor. That's what makes this hands-on role so special. Here, you could be doing anything from welcoming new staff and dealing with customers to updating your Health and Fitness Manager and checking everything is running in the facility as it should. Essentially, you'll be inspiring your fitness and sales teams to be the best they can be, hit sales targets and keep each and every customer happy.

As a Customer Service Supervisor, you will need to be on the ball with all aspects of your centre, location and the leisure industry as a whole - from managing teams to consumer trends. So, if you're ready to go the extra mile, in return, we'll develop and train you to sharpen your skills in this diverse role. Naturally a knowledge and passion for fitness as well as the focus and dynamism needed for sales will be of utmost importance.

Highly organised with a can-do attitude, you'll be a fast learner who's focused on customer care. Able to think on your feet, you'll also confidently respond to all sorts of issues that arise in a busy centre. Planning and communication skills will be vital too, as you build relationships with contractors, colleagues and communities. Knowledge of leisure operations and a track record of supervising in a busy wet/dry leisure centre is essential. It goes without saying that you'll be experienced in customer service.

In return, we offer:

• Pension
• Childcare vouchers
• Ride to work scheme
• Discounted membership at our leisure centres
• The opportunity to join the GLL Society and have a say in how we're run plus associated social events
• Career pathways
• Ongoing training and development

If you have the passion and skills for this role, apply now.

All pay rates are subject to skills, experience, qualifications, age and location.

To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible.

About Us
GLL is the UK’s largest leisure provider and one of the first and largest leisure social enterprises. Our aim is to get more people, more active, more of the time whilst making leisure and community facilities accessible and affordable. We partner with local authorities to run leisure centres, swimming pools, libraries, children’s centres, spas, events spaces and world-class sporting venues such as the Copper Box Arena and London Aquatics Centre on the Queen Elizabeth Olympic Park - all under our Better brand. As a not-for-profit organisation, we’re different. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are an Investors in People Silver Award employer.

GLL is an equal opportunities employer.