Room Operative - Glasgow

Room Operative - Gleddoch Hotel, Glasgow

REPORTING TO: Housekeeping Supervisor & Head Housekeeper                

JOB TYPE: Full Time

Position Summary

The role of the Room Operative is to perform routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. The Room Operative promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

Duties & Responsibilities

The list of duties below is not exhaustive and may be varied at any time:

1. Enters and prepares the bedrooms for cleaning.
2. Clean the bedrooms as specified within the departmental standard operating procedures.
3. Replenish the guestroom and bath supplies.
4. Checks and secures the bedrooms.
5. To service public areas to a high quality as directed by housekeeper.
6. Vacuum bedrooms and bathrooms floors to remove all debris including your section of the corridor and stairs and lift and check the vacuum cleaner weekly and change dust bag when necessary.
7. Ensure security of guest rooms and privacy of guests.
8. Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required.
9. Bag dirty bedroom linen and prepare for collection by the linen porter.
10. Assist hotel guests with any enquiry they have and ensure their queries are answered quickly.
11. Inform guests of the services in the hotel.
12. Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
13. Understand and comply with all emergency procedures to ensure the quick and safe evacuation of hotel guests and staff in the event of a fire or bomb threat.
14. Communicate necessary information to all hotel departments as quickly as possible.
15. Report issues of maintenance to hotel maintenance for quick repair in order to ensure guests comfort and satisfaction.
16. Attend any training provided by the hotel.
17. Carry out any other reasonable duties asked of by the Housekeeping Supervisor