Restaurant General Manager - Sunderland, Tyne and Wear

Sunderland, Tyne and Wear
13 Mar 2023
10 Apr 2023
Full Time

Restaurant General Manager - Sunderland, Tyne and Wear

Salary: Competitive

Job type: Full time


Management 2 years (required)

Hospitality: 1 year

Reports to Franchisee

Position Summary

You are the Captain of the Ship. You are responsible to ensure consistency of food standards, excellent service and maintain the cleanliness and condition of the Restaurant. You are accountable in achieving the store’s sales and profit by maintaining ideal cost of all the restaurant’s expenses including proper preparation of weekly roster without sacrificing the customers’ experience. It is your responsibility to keep your people motivated and create a cheerful professional working

environment that will keep our customers wanting to return to German Doner Kebab.

Duties and Responsibilities

Leads Operations Excellence:

• Oversees and manages all areas of German Doner Kebab Restaurant

• Ensures guest service exceeds company standards and strong guest satisfaction is maintained

• Responds efficiently to guest complaints and takes appropriate action to solve the problem

• Enforces and ensures the best quality of products possible are served

• Organise and supervise shifts to ensure both team and guest satisfaction

• To be duty manager on rotation basis (role shared with supervisors)

• Coordinating the entire operation of the restaurant during scheduled shifts

• At the end of each shift complete all necessary daily reports

• Managing team welfare and providing them with regular feedback

• Ensuring that all employees adhere to the company uniform standards

• Organising and supervising the shifts of kitchen, dining, and counter staff

• To meet and greet all customers where possible and role model exceptional customer care

• To take a proactive role in encouraging teamwork, cooperation, harmony, productivity, and a positive attitude within the working environment

• Maintaining high standards of quality control, hygiene, and health and safety

• Trains and develops team through strong, well organised training and ongoing operational feedback

• Appraises teams’ performance and provides formal feedback to keep them upbeat and productive

• Nurture a positive working environment and leads by example

• To support the supervisors and colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met

• Ensure GDK team are always well groomed and smart ready for work

• Estimate consumption, forecast requirements, and maintain stock inventory to ensure product availability and minimum product wastage

• Monitors and ensures compliance with food safety and health & safety rules and regulations

• Control costs and minimises waste to ensure profitability of the restaurant

• Successfully promote and publicize the GDK brand

• Analysing and planning restaurant sales levels and profitability

• Organising marketing activities, such as promotional events and discount schemes

• Monitor all restaurant operations and initiate corrective actions

• Lead all financial areas including sales growth, cost management, and profit growth

• Takes responsibility for the business performance of the restaurant

• Preparing reports at the end of the shift / week, including team control, food control and sales

• Creating and executing plans for sales, restaurant profit and staff development

• Setting budgets and/or agreeing them with the franchisee

• Checking stock levels and ordering supplies and ordering correct amount of supplies

• Preparing cash drawers and providing petty cash as required

• Helping in any area of the restaurant when circumstances dictate

• Attend any training or meetings as and when required by German Doner Kebab or the Franchisee

• To perform any other duties as designated by the Franchisee due to business demands

• To take responsibility for and ensure the security of a German Doner Kebab Restaurant

• Working with supervisors to coordinate all aspects of stock deliveries. Keep accurate records, the receipt and administration of all deliveries are up to date

• To regularly collaborate with GDK and the Franchisee to ensure the monthly accounts are accurate

• To administer and maintain the German Doner Kebab PMC system

• To monitor the stock storage areas, ensuring they are secure, neat, and clean always

• To collaborate with the supervisors to ensure tight stock control and budgeted margins are achieved

• To monitor with daily ordering to ensure that stock levels are maintained, and orders are placed in a timely manner

• To monitor the training of restaurant staff including holding periodic performance reviews

• To lead and comply with maintaining high standards of food quality

• At all times promote and follow legal responsibilities and requirements associated with the business

• Maintain a local authority food safety certificate i.e. scores on the doors 5 stars. Check all areas of the restaurant to ensure compliance with the EHO and fire safety officers

• Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance.

Business Relationships within the restaurant

• Team members and Supervisors

• Store Management Team

• Guest/Delivery drivers

• GDK Head Office personnel

• Franchisee


A qualified candidate for the position of a Restaurant General Manager should have outstanding interactive and communication skills and possess the enthusiasm to work with colleagues and staff

as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:

• Proven working experience as a Restaurant General Manager

• Demonstrated experience in customer service management

• Extensive food knowledge

• Computer literacy and familiarity with restaurant management software

• Strong leadership, motivational and people skills

• Financial management skills

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