Housekeeper - Cardiff

Housekeeper - Cardiff

Responsible for the cleaning and maintenance of all guest rooms, including furnishings, fittings and equipment. Responsible for the laundering of all linen, delivery and stock control. Responsible for all staff uniforms, laundering and stock control including uniform and locker assignment. You will also be required to carry Duty Management shifts.

GENERAL

• To deputise in the absence of the Head Housekeeper and uphold the standards of the department
• Responsible for helping to maintain business goals of profitability and service quality

JOB FUNTIONS
Communication

• To encourage employees to actively participate in our progress through decision making and ideas.

Standards

• Supports the setting, maintenance and understanding of standards expected for the department and is responsible for the enforcement of these standards within the operation

Controls

• Supports the hotel management in the setting of controls, and maintains an understanding of the controls in place, that monitor performance of the department

ORGANISING
Structure

• Maintains an understanding and respect for the organisational structure and supports the staff within each position as defined in their job description

Team

• Responsible for enforcing the duties and responsibilities within your supervision inside of the department organisational structure and initiating disciplinary proceedings where team members do not conform however formal proceedings should not be started without consultation with senior management to ensure proper procedures are followed
• Responsible for regular dissemination of information, this is to encompass organisational and individual activities
• Monitors staff performance, attendance, grooming and hygiene maintaining discipline amongst personnel on a daily basis

Delivery

• Responsible for adjusting the structure of the department on a shift basis to ensure all internal/external customers expectations are exceeded
• Responsible for ensuring full, safe operation of all equipment and stock, in accordance with health and safety requirements.
• Responsible for resolving all internal/external customer complaints, solving the complaint to the hotels’ and internal/external customers benefit and communicating the results to the Hotel Manager
• Play an active role in all departmental briefings, communicating hotel wide issues and internal/external customer requirements where necessary
• Contributes to the gathering of information as directed by the relevant Manager, including internal/external customer feedback, financial performance and any other as required
• Attends to guests’ complaints, enquiries and requests and reports to Assistant Hotel Manager and Hotel Manager any problems or complaints that require senior management attention

MOTIVATING
Training

• Responsible for evaluating staff training requirements and that all staff appraisals are conducted routinely and effectively for all employees within the department and that results are actioned where required to ensure a personal development plan is set and maintained for each member of the team

Leadership

• Responsible for the leadership of the team and individuals including frequent periods of internal/external customer contact to attain feedback on individual and departmental performance also being responsible for internal/external complaint handling, and implement necessary service delivery changes to employees in a positive and constructive way
• Responsible for conducting daily, weekly and monthly strategic departmental meetings, minuting these meetings and distributing the minutes to the employees

Team Building

• Responsible for the development of individuals, whilst promoting the importance of team work, contributing to team building sessions both within and outside the hotel

CONTROLLING
Checking

• Carry out internal monthly stock checks in house, recording any stock differences
• Responsible for gathering required results of the controls and reporting these back to the Assistant Hotel Manager

Evaluation

• Contribute to compiling periodic reports
• Contributes to the analysis of information gathered and proposing changes within the department

Innovation

• Support the implementation of changes to ensure continuous innovations and improvements are made within the hotel