Reception Supervisor - Bristol

Reception Supervisor - Bristol

Future Inns hotel in Bristol is currently looking for an experienced Reception supervisor to join our friendly team. The normal working shifts are 7.00am-15.00pm or 14.30pm-22.30pm, but can vary depending on the needs of the business. £8.35/h, contracted minimum hours 30 (up to 40/week) 4-5 days/week.

As a Reception Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Reception supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Ideal candidate should have the following skills:

• Flexible to work a variety of shifts including early/late/weekend shifts depending on business needs
• Friendly disposition with clear spoken English
• Exceptional organisational skills and a keen eye for detail
• Front Office supervisory experience in the hotel sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

All candidates must be able to demonstrate that you are either an UK / EU resident, or hold a relevant and valid work permit or visa to live and work in the UK.

Please note that due to the high amount of applications we receive, we are only able to get back to those that have been short-listed.

To apply for this position please send CV and cover letter detailing why you think you would be suitable for the role