Team Leader / Duty Manager - Kempston

Team Leader - Kempston Swimming Pool

Are you a strong Team Leader looking to develop your skill set further? Or are you a Duty Manager keen to build on your existing managerial skills?

Our Team Leaders / Duty Managers are responsible for ensuring each shift goes off without a hitch. As Team Leader / Duty Manager you will provide management coverage across all aspects of the centre whilst on shift, jumping in wherever needed and ensuring customers are happy, and ensuring team members are deployed to the right places and are clearly communicated with on a regular basis.

This role really gives you the opportunity to learn all aspects of the business in preparation for your next career step. We are passionate about delivering the best customer service and getting your community active. Every Fusion team member plays their part, working within a diverse and dynamic team in a fast paced environment.

Main tasks and responsibilities of this role include (but are not limited to):

• Ensuring a welcoming front of house presence is delivered at all times when the centre is open
• Assuming responsibility for centre operations on a shift rotation basis, ensuring the efficient and effective operation of the facility; including key holding, opening and/or closing the centre
• Coordinating the efficient and effective deployment of the team, to meet the financial and operational demands of the centre
• Undertaking fitness instruction, reception, pool supervision and /or membership sales, as required
• Undertaking cash reconciliation and banking duties
• Assisting in the development and management of a well-balanced activity and event programme
• Preparing reports on the centre’s operations, events and incidents where necessary
• Ensuring that the centre is secure and maintained to the required standards of cleanliness and repair
• Carrying out relevant and required health and safety checks
• Delivering induction, training, appraisals, development and performance management of staff where required
• Conducting team briefings (Huddles)
• Providing clear leadership with regards to compliance with all health and safety procedures and requirements
• Management of specific activities and initiatives as required, under the direction of the Operations Manager
• Establish and maintain excellent relationships with our customers and potential customers
• Adhere to the Equality and Diversity Policy, Health and Safety procedures, operating procedures, customer service standards and uniform policy at all times
• Maintain own mandatory qualifications, licensing and CPD/ training requirements

To be successful as a Fusion Team Leader/Duty Manager you will need:

• A First Aid at Work Certificate (training available)
• Supervisory/Management experience in the hospitality or service industry
• Pool Plant Operator qualification (training available)
• Understanding of relevant health and safety legislation
• Excellent verbal communication skills, including the ability to influence and persuade
• Strong Microsoft Office Skills
• Excellent numerical and written skills

We have high expectations for our Team Leaders/ Duty Managers and offer a generous benefits package in return.

Some of the benefits you may enjoy as a Fusion team member include:

• Up to 22 days’ holiday, plus 8 bank holidays (pro rata)
• Free Gym & Swim membership at Fusion centres
• Employer Contribution Pension Scheme
• Discount on Bickels Yard Café F&B products 
• Eye test (DSE users)
• Mobile phone discount
• Cycle to work scheme

If you are looking to start or further your career in leisure, with a growing and dynamic company that makes a positive impact on the community, then we want to hear from you.

Click on the link to apply.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.

Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.