General Manager - Southwark, London

Southwark, London
18 May 2022
24 May 2022
Full Time

General Manager - Southwark, London

LOCATION: London Venue Group, UK

REPORTS TO: Senior General Manager of Southwark Quarter

POSITION: Full time with benefits

Southwark Quarter is a sprawling cultural campus nestled in London’s bankside next to Borough Market, the Tate Modern and Shakespeare’s Globe theatre. Founded in 2016, Southwark Quarter is best known for its multi-award winning music venue, Omeara which sits central to all of the offerings, as well as Flat Iron Square,an outdoor beer garden which really established itself during the summer of 2018 as one of the greatest atmospheres for major sporting events and small urban festivals.

tvg hospitality is a global entertainment & hospitality operator with offices in the United Kingdom & the United States. Founded by CEO Ben Lovett, serial entrepreneur and a multi-award winning musician, alongside his brother Greg Lovett who joined the team as CFO following many successful years with the Soho House Group.

The General Manager is responsible for the day-to-day management of all aspects of site operations. Working on the front line, you will i) recruit, develop and lead the site team, ii) oversee, deliver and improve the customer experience journey, iii) be responsible for all aspects of health, safety and security, and iv) own the execution of the business plan.

As an integral member of the UK market’s executive team, you will be held to the highest professional and ethical standards. The General Manager is an entrepreneurial and collaborative forward thinker, communicator, and leader who is focused on driving sales, labour productivity, cost control and effective purchasing, while delivering best in class customer experience and continuing to learn and develop into their own role each day. You will work closely with colleagues both in the UK and internationally to promote the adoption of best practices, share knowledge and drive efficiency.

Key Duties & Accountabilities

  • Protect and enhance the reputation of the site as a best-in-class destination for hospitality.
  • Recruit, develop and lead the site team, setting objectives and identifying growth potential in order to ensure high levels of employee engagement and retention.
  • Develop, review and implement staffing strategies to ensure adequate resourcing in line with customer experience and labour productivity targets.
  • Implement and ensure compliance with purchasing and inventory management systems.
  • Drive sales and control costs in order to deliver revenue and profitability targets.
  • Collaborate with the marketing, programming and production departments to ensure the effective planning and execution of the events calendar.
  • Be responsible for compliance with all relevant internal and external policy and legislation, including Financial Control, Diversity & Inclusivity, Licensing and Health & Safety.
  • Oversee third party contracts and service level agreements, including facilities maintenance, security, cleaning and waste management to ensure the venue is kept to the highest standard.


  • You must be a self-motivated, charismatic leader with minimum 5 years’ relevant management experience, gained either as General Manager in F&B environments, including restaurant service, bars or late-night venues.
  • Experience managing larger than 300 guests and teams larger than 25 staff.
  • You must be able to demonstrate a keen commercial acumen and ability to analyse and present data in concise, actionable formats.
  • You should be comfortable and have experience using a variety of digital applications to manage business processes.
  • Demonstrate exceptional interpersonal skills and an ability to coach and mentor at every level
  • You must be a personal license holder.


  • You must be a Personal License Holder.
  • Level 2 Food Safety desirable.
  • Level 1 Health & Safety desirable.
  • First Aid trained desirable.
  • Fire warden trained desirable.


  • 25 days holiday + bank holidays annually, increasing to 28 days after 2 complete years with us
  • An extra day to enjoy celebrating your birthday!
  • Flexible working environment
  • Private medical insurance for you and your significant others
  • Life insurance
  • Statutory pension
  • Discounts on wellness incentives, employee assistance programs and thousands of retailers
  • Generous site discount for you, your friends and family



tvg hospitality strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information or identity or expression, veteran status, or any other characteristic protected by state or federal law.


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

tvg hospitality recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. tvg hospitality may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.