Learning and Development Manager - London

Learning and Development Manager - London

We are currently recruiting for a Learning and Development Manager to join the Firmdale Hotel Group People and Development team.

We are looking for an expert in facilitator led training, supervisory and management development and the ideal candidate will be an innovative and creative leader and a Manager to their team of Group Operations Trainers.

Main Duties

• Responsibility for the Learning and Development strategy to promote and develop learning as one of our key engagement and retention strategies
• Ensure the delivery of the Firmdale learning directory, consistently reviewing and updating learning programmes, developing content and taking on board the feedback from our teams
• Working with our external suppliers to deliver our Supervisory and Management Development Programme, accredited by the ILM and other accredited programmes
• Creating and implementing team, supervisor and management bespoke courses for Firmdale
• Management of our learning programmes – graduate management programme, internships, work experience, cross training, apprenticeships
• Responsibility for training budget, managing a cost effective department, monitoring L&D metrics and ROI
• Supporting the Firmdale Group Managers and Trainers to deliver operational skills and knowledge training
• Involvement in some People and Development areas, contributing to the wider team goals and providing learning solutions for some of the HR challenges within the business

Skills

• A training background, preferably within the hospitality sector, previous experience training Managers and coaching skills
• A friendly and warm personality and committed to developing people within the business
• Passionate and enthusiastic about the industry and our people
• A resilient nature and ability to take on board feedback to evolve the learning and development delivery
• Ability to build great rapport and relationships with teams and our people
• Great attention to detail

Why join Firmdale Hotels as Learning and Development Manager?

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;

• Firmdale Hotels – “Number 3 in the Top 30 Best Employers in Hospitality”, The Caterer 2016
• Firmdale Hotels – “Excellence in Employee Engagement”, HR in Hospitality 2016
• Firmdale Hotels – “Excellence in Corporate Social Responsibility”, HR in Hospitality 2015

What are the Firmdale employee benefits?

• Competitive salary28 days holiday (including bank holidays) increasing one day per years’ service
• Companywide and departmental incentives
• Firmdale Experience vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)

What makes Firmdale such a special place to work?

• Quarterly Champagne receptions and annual employee recognition awards
• Employee led committees allow you to have your say, generate ideas and make a difference
• Award winning training opportunities (WSET, supplier visits and masterclasses to name a few)
• Bespoke development programmes (including accredited Supervisor and Manager training)
• Social events and team activities (bowling, quiz nights, netball teams, running club and more)
• Wait, there’s more! Refer a friend bonus, volunteering and regular Manager catch-ups

Hours required for the role of Learning and Development Manager:

You will work full time hours as required by the business

To apply for the role of Learning and Development Manager:

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Due to the large number of applications we receive we are unable to respond to all applicants individually. Your CV will be considered over the next 5 working days. If you do not hear from us by this time, your application has been unsuccessful on this occasion.