Retail Operations Manager - Excel London

ExCeL London, the exhibition and international convention centre, is the host venue for a variety of events from award winning exhibitions and conferences to international association meetings, product launches, banquets, award ceremonies, sporting events and great days out.

Levy Restaurants UK are looking to recruit a Retail Operations Mgr to support the growth of our catering contract with the site after obtaining additional catering units within the venue.

Role Responsibility

• To ensure the overall management of the retail operation in the venue, including set up, break down and operation of these areas
• To inspire the business to deliver exceptional service to our clients and guests
• To facilitate day to day clients and operations, ensuring that we are meeting expectations and consistently Winning One Customer at a Time
• To demonstrate full alignment to our Levy Restaurants vision and values by doing the right things and celebrating successes
• To support the Concessions Team within ExCeL, Levy Restaurants venue. To inspire them to deliver exceptional service to our clients and guests through the Levy Difference
• To support and lead the staff and managers to ensure operational excellence and efficiency at all times aiming to exceed the client and guest expectations
• To review the concession business and performance and ensure delivery of key financial targets and customer feedback targets
• To support in the continual development of the business using new products, service techniques and other efficiencies.
• Lead the day to day retail operation for event days
• Lead the set up and clear down on non-event days

 

The Ideal Candidate

Team Leadership & Coaching (Gets the best out of people)

• Realises the potential in everyone
• Inspires others to deliver
• Is passionate about celebrating success
• Builds relationships on integrity, respect and trust

Client and Customer (obsessive about service)

• Builds genuine partnerships with clients
• Listens and acts on what customers want
• Believes in WOCAAT and instils this into their own team
• True proprietors

Change Leadership

• Leads the market/stays on the front foot
• Helps others move with the times
• Takes people with them/ helps them to adapt
• Innovative thinkers

Strategic Leadership

• Does the right thing
• Deals with underlying issues
• Spots stars/talent
• Not afraid to stand up and be counted

Commercial Results

• Knows how to pursue profit with integrity
• Has an eye on the future
• Has a remarkable will to win

 

Package Description

Competitive plus excellent benefits, training and development

 

About the Company

Please visit us at: www.levyrestaurants.co.uk/

About the Company:

Our Company vision is Great People, Great Service, Great Results and we believe your contribution is crucial to the success of the business. To achieve our vision we live by the values of Integrity, Team work, Passion, Can-Do and Responsibility.

Compass Group UK and Ireland is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services in our clients' premises. The company operates across the core sectors of Business & Industry, Defence, Offshore & Remote Site, Healthcare, Education, Sports & Leisure and Vending with an established brand portfolio.

 

Compass Group UK