International Training Manager - Nationwide

ESPA
Nationwide
Competitive
14 Sep 2017
12 Oct 2017
Full Time

International Training Manager - Nationwide

(UK based with extensive international travel)

You will be the guardian of the integrity of ESPA treatments and products to ensure that a pure and accurate message is communicated at all times. You will deliver exceptional training on ESPA products, treatments and ACTIVE Retail at any of our accounts worldwide to the expected 5 star standard.

  • Ensure that accurate and practical training notes are prepared and distributed during training sessions and that they are regularly updated.
  • Create accurate evaluation reports for all therapists upon completion of their course and any other relevant documentation required.
  • To become trained in all levels of ESPA treatments and products and keep updated on new techniques or changes to procedures and to provide the support team with any recommendations or improvements to the training documents.
  • Actively encourage sales techniques on all courses. Must be simple, well delivered & understood bringing the products personalities to life & focussing on benefits.
  • Promote treatment efficacy testing and explain on all courses how this valuable information can benefit accounts. This supports our commitment to using natural ingredients to achieve maximum scientifically proven results.
  • Maintain exceptional treatment and training standards ensuring the brand is represented and facilitated by all accounts worldwide and within our Training Schools.
  • Communicate at all business levels and be able to adopt varied teaching techniques to accommodate different learning styles and cultural nuances.

ESSENTIAL SKILLS AND REQUIREMENTS

 

  • You will have a minimum of NVQ Level 3 or equivalent in Beauty Therapy (Face and Body)
  • You will have a genuine interest of Holistic Therapies including Hot Stones, Chakra’s and Crystals.
  • You will have worked in a 5 star spa environment as a Head Therapist, Trainer or Spa Manager.
  • Be confident in training and communicating to teams who are multi-lingual/cultural.
  • Ability to think outside the box and deal with unexpected situations
  • Strong communication skills, both written and verbal
  • Full, clean driving licence
  • Full passport with no restrictions
  • This role involves extensive periods of overseas travel

NON ESSENTIAL REQUIREMENTS

 

  • Teacher Training qualification 7307 or similar
  • ESPA trained up to Ayurvedic level
  • Preferably worked as part of a Pre – Opening team of an ESPA Managed Spa
  • A recognised qualification in Aromatherapy
  • Retail and Stores experience