Recruitment and Training Lead

COMPANY BACKGROUND

Escape Hunt is the global leader in escape-the-room entertainment which is becoming a significant trend in the leisure and entertainment industry. Through its franchise partners, Escape Hunt operates 250 rooms in over 50 cities around the world. Over the next 18 months, Escape Hunt will open 18 new owned and operated sites in the UK with approximately 80 rooms.

Experiential entertainment activities have evolved dramatically in recent years with breakout or escape room games being one of the most recent and significant developments. Escape Hunt has positioned itself as the leader in both the development and production of experiential games as well as the operation of experiential entertainment venues.

The company operates in a fragmented but increasingly professionalised market with relatively few established competitors in which the majority of venues are run by small local operators.  With growing awareness, consumer demand and an almost unlimited customer base spanning families, students, young professionals and corporates the opportunities are significant and Escape Hunt is poised for rapid growth.

In May 2017, Escape Hunt became the first “escape room” company to be listed on the London Stock Exchange, highlighting the growing popularity of this leisure activity among consumers and investors.

JOB DESCRIPTION

Escape Hunt has identified the need for a Recruitment & Training Manager to join the Operations Team and is looking to bring in an experienced and talented individual who has a passion for experiential entertainment, world class hospitality and unlocking excitement in our team.

The Recruitment & Training Manager will report to the Head of Operations and will be at the forefront of the rapid UK expansion strategy ensuring that we locate, acquire, train and empower exceptional Managers and Games Master to deliver world class hospitality.

The large number of venues spanning the length and breadth of the UK and the relative newness of the sector mean that overseeing Recruitment and Training is a complex and challenging role requiring a highly-organised and practical approach.

Outline of Responsibilities

• Proactively lead recruitment of the Operations Team for all Escape Hunt UK venues
• Update current and design new recruiting procedures (e.g. job application and onboarding processes)
• Cost effectively recruit a team of exceptional people using third party recruitment sources and resources including researching and choosing best fit job search applications
• Keep accurate records of recruiting metrics (e.g. time-to-hire and cost-per-hire)
• Coordinate with department managers to forecast future hiring needs and develop talent pipelines for future hiring needs
• Participate in job fairs and career events and build the company’s professional network through relationships with HR professionals, colleges and other partners
• Implement new sourcing methods (e.g. social recruiting and Boolean searches)
• Conduct effective induction and orientation sessions
• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them including managing and reporting on the training budget
• Resolve any specific problems and tailor training programs as necessary
• Develop a World Class, customer obsessed, hospitality focused workforce that can deliver the most immersive experiential entertainment service on the planet.

Required knowledge and experience

• Running recruitment days for multiple candidates
• Experience in identifying training needs, creating exciting and relevant training plans, delivering bespoke workshops to both induct new and develop existing Escape Hunters
• Understanding of or familiarity with traditional and modern training methods (mentoring, coaching on-the-job or in classroom training, e-learning, workshops, simulations etc) 
• Hands-on experience with Applicant Tracking Systems and HR databases
• Knowledge of labor legislation

Required skills

• Excellent communication and leadership skills with problem solving attitude.
• Strong computer and MS office skills.
• Confidence and comfort with Public Speaking
• Ability to shortlist quickly and efficiently from a long list of applicants
• Be able to generate excitement and encourage others to engage positively in group sessions

If you believe that you are the right candidate for this new and exciting role and feel that you’ll bring energy and enthusiasm to the team, apply today by sending your CV with a cover letter.

Good luck!