Room Service Supervisor - Hook, Hampshire

Room Service Supervisor - Hook, Hampshire

Hours: 40 hours per week

Room Service Supervisor Overview:

This is a Full Time Permanent position. The idea candidate will provide the highest service levels to all of our guests, maintaining our Four Red Star standard. As a Food and Beverage Supervisor in Room Service you will need to be work effectively at all times ensuring attention to detail and exceptional customer service with subtle selling technique. Your ‘can do’ attitude which you will use with guests and with your team members will be one of your biggest strengths.

This role is based within the Room Service department which is part of the Restaurant team. The successful candidate will work mostly in our Room Service area, taking orders, preparing the trays and serving guests in the comfort pf their own rooms. The shifts can either be early or late, and sometimes consists of split shifts to meet the needs of the business. You will need to be available for work 5 days out of 7, and this will include week ends and bank holidays. The position is contracted to 35 hours per week, with additional hours available, dependent on business needs.

Room Service Supervisor Key Responsibilities:

• To provide the highest quality of guest service in relation to the Room Service Department with the aim to at all times exceed expectations and maintain our 4 red star status by aiming for a five red star standard. 
• To be a pivotal and charismatic figurehead in the lounges carrying out the role of “host” along with other members of the senior management team.
• To manage the smooth and efficient organisation of the Room Service department  by ensuring all guests receive a prompt and efficient room and lounge service which adheres to our hotel standard.
• To be an exceptional and professional ambassador for the hotel and the wider Elite group in all your business relationships at all times setting the highest  standards of leadership, integrity and commitment.

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.