Hall Porter - Tylney Hall Hotel - Rotherwick, Hook

Hall Porter - Tylney Hall Hotel - Rotherwick, Hook

Salary: £18,250 per annum plus Service Charge (approx. £1300.00 per annum)

Hours: 35 hours per week

Overview:

Working as part of the front of house team, you will be responsible for the meet and greet of all guests. You will have a friendly and approachable manner, maintaining your professionalism at all times. You will often be the main port of call for guests’ queries and on occasion will provide support to the reception team during busy periods.  You will handle guests’ luggage, car parking, booking of taxis and/or restaurants and maintaining the presentation of the lobby area.

Key Responsibilities:

• To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way
• To oversee the smooth running of the car parking areas, organise valeting, and reserve parking areas where necessary 
• To act in a pro-active efficient way when handling and storing luggage from arriving guests as well as those leaving and take responsibility for the safety and retrieval of that luggage.
• To ensure the Hall Porter is aware of and has sufficient local knowledge to be able to provide information about local transport, entertainment and leisure
• To ensure the day Hall Porter is aware each day of the in-house activities, conferences and functions taking place in the hotel
• To respond promptly and professionally to guest enquiries, complaints and compliments and liaise with Head of Department.  

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

Tylney Hall:

Tylney Hall Hotel is a beautiful 4 red Star Hotel with 113 bedrooms, set in the heart of 66 acres of glorious park & boasts the longest uninterrupted view in Hampshire.  With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms & leisure facilities including both an indoor & an outdoor pool & banqueting facilities which are second to none.

Why work at Tylney Hall:

As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!

Benefits
To support our staff we offer:

• Meals are provided by our talented kitchen team
• We have plenty of free parking.
• We also have amazing recognition awards for exceptional customer service
• Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

*service charge is dependent on sales performance and not guaranteed