About Us
Being a Member of Relais & Chateaux, Small Luxury Hotels of the World, Pride of Britain Hotels, Classic British Hotels and Smith & Family Hotel Collection; the highest of standards are provided for our guests. As a member of the Eden Hotel Collection team you will be expected to ensure that these standards are upheld. We believe that as a company we are able to create a real competitive advantage through our people by ensuring:
• We are renowned as one of the leading employers in the industry.
• Only the best people are recruited.
• The best people want to stay because they are treated individually and fairly.
• Managers are developed to be leaders of people.
• People are empowered to do what is necessary to improve the business.
• People receive the right information at the right time.
• Every employee has the guidance and development required to meet and exceed their potential.
• Every employee exceeds expectations first time every time both to our people and to the guest.
• Every employee invests time and effort in developing themselves.
• Every individual takes responsibility for his or her own actions.
• Teams work together in an environment of co-operation and in the interest of the business.
Mark E Chambers FIH MI
Group Managing Director Eden Hotel Collection
MISSION STATEMENT
“Eden Hotel Collection does not operate as a big company, indeed it isn’t, and the strength of our hotels is their individual nature and the care and attention which comes from a personal ownership and a group of highly capable, dedicated professionals who care about their product, service and performance of the business.”
Sir Peter Rigby
Owner & Chairman
VISION & VALUES
Our Hotels
EHC continues to invest in its hotels through both remedial and planned capital expenditure maintenance programmes.
Our People
EHC believes that our people are our greatest asset. We endeavour to recruit the best people, coach and develop these individuals in order to improve competency, motivation and team spirit. We are firm believers in promoting from within and have many success stories.
The Experience
EHC strives for excellence across all facets of the business. We aim to deliver an individual, distinctive and memorable experience to all our guests with unsurpassed attention to detail; bringing genuine hospitality, care and generosity with a warm welcome. We aim to provide ultimate attention to detail in each of our unique properties, along with Fine food and wines.
Our Ethos
Where practicable we will use local trade suppliers in order to support the regeneration of the local community.
