Telephone Operator - Monmouthshire
- Location
- Chepstow, Monmouthshire (Sir Fynwy)
- Salary
- Competitive rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
- Posted
- 02 Feb 2023
- Closes
- 15 Feb 2023
- Ref
- 23019832-1
- Sector
- Fitness jobs, Leisure Centre Receptionist, Hotel jobs, Housekeeper, Spa, Massage & Beauty jobs, Spa Receptionist
- Job Type
- Part Time
Job Number 23019832
Job Category Rooms & Guest Services Operations
Location Delta Hotels St. Pierre Country Club, St Pierre Park, Chepstow, Wales, United Kingdom
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
With our diverse portfolio of locations, you'll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World at Delta Hotels.