Guest Services Supervisor - Moreton-In-Marsh

Moreton-In-Marsh, Gloucestershire
£25,000 to £28,000 per year
01 Aug 2019
29 Aug 2019
Full Time

Guest Services Supervisor - Moreton-In-Marsh

We are looking for an engaging and passionate Guest Services Supervisor to join our new Reservations team based at our Cotswolds Head Office, near Moreton-In-Marsh.

With amazing career progression, we will train and develop you every step of the way to be the best that you can be with the opportunity to build your career with us. 

Full Time contract, 40 hours per week, shifts are Monday to Sunday between 8am - 8pm.  Salary up to £28,000 pa. depending on experience.

We Offer

  • Competitive salary Training and development to advance your career
  • 28 days holiday (incl. bank holiday)
  • 50% staff lunch discount (at local Daylesford store)
  • 30% company discount Refer a friend scheme – up to £1,000
  • Free organic tea, coffee, artisan bread and fresh fruit on shift
  • Stakeholder pension scheme
  • Subsidised private medical insurance

About you

As a Guest Services Supervisor you will have a key position in supporting the team to handle general enquiries and the booking experience of our guests. You will support our guests through the booking process across all three brands, Bamford, The Wild Rabbit and Daylesford, and ensure they receive a 5-star personalised service. You’ll have experience from a similar role leading a team of 3. Experience with writing training documents would also be beneficial.

Your communication skills will be first class and you'll enjoy interacting with customers. You will be the first point for all enquires ranging from bookings, reservations to questions regarding our products.

It is essential you are fully flexible to work a variety shifts including weekends.

Main responsibilities

  • To share knowledge of Bamford, The Wild Rabbit and Daylesford when conversing with customers To know your products and pricing in order to make recommendations, and promote Bamford, The Wild Rabbit and Daylesford To always be aware of availability, upcoming events and special offers To follow the company complaints procedure to ensure customer complaints satisfactorily resolved To ensure all communication is effective, courteous and timely To ensure we are fully compliant with Health & Safety and GDPR regulations To ensure all calls are answered, processed and followed up on in agreed timescales To be competent in using all platforms used by Bamford, The Wild Rabbit and Daylesford To monitor your team’s productivity in meeting their objectives and ensure workloads are appropriately distributed To grow sales through high conversion of enquires to bookings and upselling To engage the team in the weekly targets To develop, train and coach your team through performance reviews and personalised learning & development To bring fun into the workplace and ensure a happy, motivated and focused team

If you would like to be part of our truly unique business – we would love to hear from you. Please send us your CV today