Family Activities Supervisor - Enfield
Who do I report to? Activities Manager
What’s the purpose of the job?
Leading the safe, enthusiastic and healthy delivery of our DL Clubs children’s activity programme and giving our members an excellent experience every day.
What will I be doing? Leading member obsessed service and member engagement at all times. Leading my team to deliver the children’s activities with structure and enthusiasm whilst encouraging the maximum participation of the children. Leading my team to deliver the club children’s activity programme including: Core Club Programme, Holiday Active Programmes and children’s parties. Delivering the children’s programme in line with Product Briefs, Lesson Plans and Brand Standards. Ensuring that all services delivered to children meet all requirements of the Children’s Safety Guide at all times. Making sure that I, my team members and members are in a safe and healthy environment at all times and ensure the needs of the children are a priority in line with the Guide. Ensuring that the member experience, member usage, member participation and member value for money is maximised through coach expertise, session/event quality and consistency, member communication and great equipment and facilities standards. Knowing your club and engaging with members about their activities and seeking ways to improve their experience of DL Clubs at every opportunity. Taking ownership of and utilising channels of communication such as Member Surveys, Employee Engagement Surveys, comment cards, member forums, and mystery members etc. to improve the member/team member experience. Taking ownership to resolve member’s queries or complaints. Ensuring that we recruit great people and induct, train, manage and review them regularly to develop a high-performance team. Building good relationships with team members to utilise resources for the benefit of all. Participating and sharing knowledge and expertise with other team members.
How will I be measured? Observing me and my team delivering fantastic service and engagement with members. The children’s areas are compliant on all Health and Safety requirements and Children’s Safety Guide. Observing me and my team’s speed and efficiency to react to incidents, issues or complaints. What members, team members or mystery members tell us about me and my team and our programme. Myself and my team’s performance against our 6 Values. How well you, me and my team follow DL Clubs ways of operating. Achieving compliance against all legislative and company documentation and audits. Achieving Holiday Active, and Parties revenue targets. Achieving member participation targets for the children’s programme. Managing costs and achieving budgeted margin. Ensuring that all new child members receive the Family Welcome and All Stars taster sessions along with the Junior Tennis Pro and the Swimming Co-ordinator. Contribution to the club’s member count in particular members that are families with children. Monthly club visits from Regional Manager and/or any other Club Support visitors.
What qualifications, skills and experience do I need? Qualification in a relevant teaching, childcare or sports coaching discipline (Essential). Experience of managing and leading a team- (Essential). Experience of financial planning and management. Inspirational leadership skills. Be able to lead and manage a group of children with confidence and energy (Essential) Can demonstrate excellence in customer service. Strong listening and collaboration skills. Team player.