Our Clink Values

Our values underpin all that we do and are very important to us. They are used in recruitment, to appraise, give feedback and support the decisions we make.


Our guest

We DO

  • Smile and be friendly 
  • Listen and take action 
  • Talk and act positively 
  • Be genuine in everything we do
  • Put ourselves in our guests1 shoes

Clink LOVES

  • Interacting and building relationships with our guests 
  • Creating a great guest experience 
  • Anticipating guests needs 
  • Behaving in an informal and relaxed fashion 
  • Providing consistently high standards and levels of service
  • Individuality and embracing multicultural backgrounds 

We DON'T 

  • Ignore guests 
  • Do things by halves 
  • Bring personal issues to work 
  • Do things we wouldn't like someone to do to us 

Welcoming Satisfying Inclusive Sociable Warm Happy 


In-tune

We DO

  • Respect guests and colleagues alike 
  • Address problems and find solutions 
  • Encourage feedback from our guests and act upon it
  • Communicate across departments and at every level
  • Think before we speak 
  • Take pride in our buildings and our local environment
  • Put ourselves in our guests shoes

Clink LOVES 

  • Sharing our experiences and personal recommendations 
  • Keeping abreast of local happenings and up to date with industry trends
  • New ideas and continual learning 
  • Understanding how our actions affect our profit 

We DON'T

  • Ignore problems 
  • Jump to conclusions
  • Make excuses 
  • State only the obvious

Knowledgeable Open Interested Intuitive Humorous


Dedication

We DO

  • Take responsibility 
  • Stay calm under pressure 
  • Care about Clink's standards 
  • Admit when we have made a mistake and learn from it

Clink LOVES 

  • A 'can do' attitude 
  • Never giving up 
  • Going the extra mile 
  • Taking the initiative 
  • Being part of a team 
  • The satisfaction of a job well done 
  • Creating a successful, growing business and embracing new opportunities 

We DON'T

  • Blame others 
  • Shy away from situations 
  • Do things just because we have to
  • Wait to be told 
  • Work just for the money 

Inspiring Quality Astute Initiative Opportunities Nurturing


Difference 

We DO

  • Show our enthusiasm 
  • Address people by their first name 
  • Give insightful responses
  • Create a fun atmosphere
  • Promote hostels activities 
  • Build good relations with other hostels 

Clink LOVES 

  • The synergy between staff and guests 
  • Creating personal experiences 
  • Mingling with guests and participating in hostel activities
  • Sharing the hidden and undiscovered aspects of the city
  • Making a difference to our guests' stay 
  • Relishing the unusual 

We DON'T

  • Stand round chatting to each other
  • Leave things for others to do 
  • Say we 'don't know' 
  • Need close supervision 

Passionate Exciting Attentive