Head Waiter/Waitress - Mayfair, London
- Recruiter
- Claridge's
- Location
- Mayfair, London
- Salary
- Competitive
- Posted
- 17 May 2023
- Closes
- 07 Jun 2023
- Job Type
- Full Time
Head Waiter/Waitress - Mayfair, London
We are seeking a driven Head Waiter/Waitress to join the team at Claridge’s.
Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.
As a Head Waiter/Waitress you will be responsible for:
- Creating memorable experiences for our guests, simultaneously ensuring that service is prompt and professional.
- Overseeing a team of waiters, ensuring that our standards are adhered to.
- Overseeing and assisting in the set up of the dining room including table settings, waiter stations and stock.
- Handling complaints in a timely and efficient manner.
- Ensuring that licensing laws, health and safety legislation is adhered to.
Successful candidates for our Head Waiter/Waitress opportunity will:
- Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
- Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories
- Be motivated, creative and have worked in a similar role, within a five star or fine dining environment.
- You will have a passion for food and quality products, be a team player who is an avid learner who wants to be challenged and developed.
- Be fluent in spoken and written English, a second language is desirable, however this is not a prerequisite.
- Demonstrate the ability to work in a pressured environment with the most demanding guests.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.
In return we offer fantastic industry leading rewards and benefits, including:
- Excellent salary and benefits
- Exceptional opportunity for personal training and development
- Internal transfer and promotion opportunities
- 50% Food and Beverage discount across the Maybourne Hotel Group
- Hotel guest experience for employees
- Preferential room rates for yourself and your family
- Travel card loan
- Meals on duty
- Pension scheme
- Employee assistance helpline and occupational health service
- Free GP online video consultations via GP service
- Paid birthday leave
Terms and conditions apply to all benefits
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.