Hotel Manager - London Victoria
purpose
The hotel manager is responsible for all aspects of the hotel’s operation; working collaboratively with the different departments in the support office, creating the optimal working climate to enable the hotel team to deliver the desired guest experience
key responsibilities
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actively seek ways to deliver a memorable guest experience at citizenM and empower and inspire the hotel team to do the same
lead, train and coach the hotel team to improve service and to support the operational success of citizenM
develop and nurture talent within the team and provide feedback via monthly and yearly evaluations
oversee hotel staffing to ensure efficient workforce management
maintain the hotel environment and building to ensure a clean, safe and comfortable experience in accordance with citizenM brand promises
demonstrate exceptional product knowledge of canteenM, societyM and CloudM and with that overseeing F&B revenue targets and purchasing of all food and beverage items and hotel operating equipment
manage stock in line with fluctuating levels of business, minimizing waste, and delivering a monthly stock report
regularly report to the support office on financial performance of the hotel, payroll, invoicing, and human resources
maximise revenue opportunities and control costs in line with budgets, while providing added value to hotel guests
cash management
represent citizenM within London Victoria, promoting the company values to an external audience in support of growth
establish and maintain strong relationships with local strategic partners and third parties inc. but not limited to local government, resident associations, tenants & industry associations
qualifications / skills
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proven experience in a managerial/leadership role
enjoy being in a dynamic 'hands on' work environment
are an open and positive team leader
ensure a working understanding of legislation that governs the operation of a hotel and its activities in the London Victoria area: including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety
excellent level of English
we...
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offer you a mobile job, never dull or standard
offer you an extensive training program and a personal development plan
reward you for good performance
location & hours
The position will be based at citizenM London Victoria, and will require travel to citizenM properties from time to time. This is a full time position.
citizenM is an affordable luxury hotel chain for mobile citizens of the world. With style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design driven, and value conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry, and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We're open-minded, with kind hearts and global minds. citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.
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