Room Service Attendant - London
- Recruiter
- Chelsea FC
- Location
- London
- Salary
- Competitive
- Posted
- 16 Jun 2017
- Closes
- 26 Jun 2017
- Ref
- NFABRSAJUN17
- Sector
- Hotel jobs, Room Attendant, Restaurant, Catering & Hospitality jobs, Food and Beverage Assistant, Food Service Assistant
- Job Type
- Full Time
Night Food and Beverage Room Service Attendant - London
Reporting to: Food and Beverage Manager & Supervisors
Department: Millennium and Copthorne Hotel Food and Beverage
Working Hours: 11pm to 11am, on a 40 hour contract over a 7 day week.
Job Function: To ensure that the people and processes in the Food & Beverage operations deliver a profitable customer experience appropriate to Millennium and Copthorne Hotels at Chelsea FC.
Main Responsibilities:
- To actively work towards delivering outlet targets and objectives including appearance and punctuality, service standards and outlet and product knowledge
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities which are requested by Supervisors and Hotel Management.
- To answer telephone calls promptly and correctly
- To attend any Training sessions as required.
- To be conversant with POS equipment
- Ensure that all guests receive prompt, friendly and efficient service in accordance with Company and service standards.
- To ensure a high standard of personal hygiene and appearance at all times.
- Be total conversant with the current Quality Standards and SOP Manuals to ensure all areas are operating appropriately.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to colleagues.
- To do preventive maintenance of the equipment’s and report any maintenance issues to management.
- To make sure that all F & B areas are kept clean and tidy at all times.
- To behave at all times in a manner which projects a good Company image to colleagues and guests, and ensure safe, hygienic working conditions.
- To have full knowledge of all drinks and be able to explain them to the customer.
- To be familiar with all beverages available and in accordance with the Weights and Measures Act 1964.
- Adhere to all regulations in respect of Health, Safety, Hygiene, Guest Safety, Fire Regulations, Emergency Procedures etc.
Person Specification:
- Valid working visa for the UK (at least 18 months)
- General knowledge of a hotel Restaurant, room service and Bar
- Excellent verbal communication skills
- Excellent customer care skills both face to face and telephone
- Experience of working in a busy environment
- Able to work shifts, nights and weekends as required
- Excellent presentation skills
- Able to work as a team player
- Self-motivated
- Ability to work on his/her own