Room Service Attendant - London

Chelsea FC
London
Competitive
16 Jun 2017
26 Jun 2017
NFABRSAJUN17
Full Time

Night Food and Beverage Room Service Attendant - London

Reporting to: Food and Beverage Manager & Supervisors

Department: Millennium and Copthorne Hotel Food and Beverage

Working Hours: 11pm to 11am, on a  40 hour contract over a 7 day week. 

Job Function: To ensure that the people and processes in the Food & Beverage operations deliver a profitable customer experience appropriate to Millennium and Copthorne Hotels at Chelsea FC.

Main Responsibilities:

  • To actively work towards delivering outlet targets and objectives including appearance and punctuality, service standards and outlet and product knowledge
  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities which are requested by Supervisors and Hotel Management.
  • To answer telephone calls promptly and correctly
  • To attend any Training sessions as required.
  • To be conversant with POS equipment
  • Ensure that all guests receive prompt, friendly and efficient service in accordance with Company and service standards.
  • To ensure a high standard of personal hygiene and appearance at all times.
  • Be total conversant with the current Quality Standards and SOP Manuals to ensure all areas are operating appropriately.
  • To display a pleasant manner and positive attitude at all times and to promote a good company image to colleagues.
  • To do preventive maintenance of the equipment’s and report any maintenance issues to management.
  • To make sure that all F & B areas are kept clean and tidy at all times.
  • To behave at all times in a manner which projects a good Company image to colleagues and guests, and ensure safe, hygienic working conditions.
  • To have full knowledge of all drinks and be able to explain them to the customer.
  • To be familiar with all beverages available and in accordance with the Weights and Measures Act 1964.
  • Adhere to all regulations in respect of Health, Safety, Hygiene, Guest Safety, Fire Regulations, Emergency Procedures etc.

Person Specification:

  • Valid working visa for the UK (at least 18 months)
  • General knowledge of a hotel Restaurant, room service and Bar   
  • Excellent verbal communication skills
  • Excellent customer care skills both face to face and telephone
  • Experience of working in a busy environment
  • Able to work shifts, nights and weekends as required
  • Excellent presentation skills
  • Able to work as a team player
  • Self-motivated
  • Ability to work on his/her own