Health Club Receptionist - Stamford Bridge, Chelsea

Health Club Receptionist - Stamford Bridge, Chelsea

DEPARTMENT: Health Club

REPORTING TO: Operations Manager

JOB FUNCTION: To greet and assist health club members and guests

LOCATION: Chelsea Health Club & Spa – Front of House and Antara Spa Reception.

CONTRACT: Permanent & Full-Time (37.5 hours) role, 5 days across 7.

PLAY YOUR PART (Main Responsibilities):

• To deliver the highest standards of service and ensure the smooth running of Reception at The Chelsea Health Club & Spa: Main reception & Antara Spa reception as required.
• Meet and greet all members, guests, prospective members, Spa clients and visitors in a professional and friendly manner
• Deal with all level of customers face to face, on the telephone and via email.
• To deal with member queries/feedback promptly referring to the management where appropriate.
• To be aware of all facilities, products and services operating within the club to maximise all sales.
• Able to provide and perform following tasks: Using booking systems to book appointments, monitor attendance, take payments, pass on messages, update member information, end of day cashing up.
• Able to open and close the club at required hours and to take on ‘duty supervisor’ (DS) shifts where required. To give and receive accurate shift handovers.
• Adhere to all departmental Standard Operating Procedures (SOPs)
• To conduct prospective membership tours, signing up new members and following up membership enquiries.
• Perform ad hoc tasks and assist the Operations Manager when needed.
• Assist with reception cover when needed e.g. last-minute sickness cover, holiday cover 

DO THE RIGHT THING (Our Expectations):

• To demonstrate and live by the club’s values; Here to Win, Be Brave, Do the Right Thing, Play Your Part, Many Teams, One Club and Proud to Be Chelsea
• To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.  
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels 
• To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
• To report any misconduct or suspected misconduct to the HR Department

HERE TO WIN (Measures of Performance):

• The receptionist role at the Chelsea Health Club & Spa plays a key, measurable role in the growth in number and retention of members and in repeat business.

PROUD TO BE CHELSEA (Person Specification):

Qualifications:

• Completed high school certificate (or equivalent) and above. GCSE Mathematics and English Language (or equivalent).

Experience:

• Previous experience in a customer-focused industry, preferably on Front of House or Reception.
• Able to work shifts including weekends, early morning and evenings as per club opening hours.
• Competent in the use of MS Office/ MS Word and MS Excel, databases and booking systems.
• To be familiar with Health & Safety procedures.

Skills and Behaviours:

• Ability to work on your own and part of a team.
• Excellent communicator, verbal and written, in English.
• A commitment to excellent customer service. 
• Pleasant, mature and positive attitude, punctual and excellent grooming standards.
• Ability to promote a good company image

Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.  

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.