Client Service Executive

Job Title: Client Sevices Executive

Reporting to: Client Services Manager

Department: Hospitality

Place of work: Stamford Bridge

Working hour's commitment: 35 hours a week including match days, across any 5 of 7 days a week

Interviews will be held on the 22nd or 23rd of April for those shortlisted.

Main Responsibilities:

1. Account management of seasonal clients
2. Account management of all third party re-sellers
3. Ensure client satisfaction throughout the season
4. Keeping all contact information and client data accurate and up to date
5. Ensure pre match preparation and checks are completed to the required standard
6. Interacting with clients on a match day
7. Ensure all enquiries are responded to and followed up in line with our CFC expectations and policies
8. Ensure all client interaction is logged as required on Dynamics
9. Assisting the sales team with MBM and seasonal hospitality sales as and when required
10. Represent the Chelsea FC brand at any external events, meetings, exhibition

Measures of Performance:

1. Renewal rates meet annual targets
2. Ensuring all third party resellers are acting in line with their contracts
3. All administration completed accurately and efficiently
4. Annual, MBM and UEFA Competitions sales meet annual targets
5. To ensure that all objectives set out in PDP are achieved
6. To ensure all our clients are dealt with in a courteous and professional manner, both on match days and non-match days
7. To achieve maximum results in Mystery Shopper

Person Spec

1. Proven track record of account management within a customer facing environment
2. Organised and efficient, especially working under pressure
3. Experience of using Microsoft Dynamics or similar CRM system
4. Confident in client facing situations
5. Excellent verbal and written communication skills
6. Able to prioritise
7. IT Skills to a high standard
8. Commitment to the hours of the job including Match days and evenings
9. Experienced in a sales environment
10. Product knowledge and understanding of company objectives

The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.