Ticketing Administrator

Reporting to: Ticketing Assistant Manager

Department: Ticketing

Job Function: To ensure all customer enquiries are answered accurately, professionally and in a timely manner, supporting directly with the seasonal stadium ticket sales for both home and away matches.

Main Responsibilities:

* To answer all customer enquiries including telephone, email and post in an efficient and professional manner
* Data entry to be precise and maintained
* Ability to sell products both reactively and pro-actively
* Show excellent customer service skills and professionalism
* Point of knowledge to all customers for the business
* To work to deadlines and targets both as a team and an individual
* Promote equal opportunities

Measures of Performance:

* Data entry is precise and maintained
* Maintain excellent customer satisfaction
* Meet seasonal departmental and personal targets & deadlines

Person Spec:

* Excellent written and verbal communication skills
* Excellent organisation and ability to prioritise work loads
* Excellent customer service skills written and verbally
* At least six months experience of customer handling role
* Flexibility in the future to work shifts and match days.
* An awareness of equality and inclusion issues
* A can-do attitude to both routine and ad hoc work loads

The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club