Event Office Manager (Maternity Cover)

Mottram Hall is an 18th Century Georgian mansion hotel set in 270 acres of beautiful Cheshire parkland. Our recent £15 million investment means we are one of the finest destination resorts in the UK.

Our people make a wonderful experience with Champneys a memorable one.

We are a dedicated team working to the highest of standards and support each other in achieving amazing results.

It is our mission to nurture, guide, support and develop all colleagues on their employment journey, to train them to the best of our ability and inspire new members to join our aspirational business.

Being accessible to all is the foundation of our vision here at Champneys, this doesn’t just stop with our products. We are dedicated and devoted to driving an inclusive and diverse workforce.

We whole heartedly believe that success can only truly be established, when everyone feels valued, respected and free to be whom they want to be.

We are committed to training, development and collaboration, it is our collaboration and learning that will enable us to achieve the most.

An Events Office Manager within our business has the responsibility for; managing the Event Sales Executives to ensure all client needs are successfully met during the event enquiry and delivery process; ensuring the team make the right decision to maximise revenue opportunities for the hotel and the group.

A key element to this role is communication, all areas of our business need to be fully aware of our strategy, it is then that we create a team buy in to sales profitability. We are focused on increasing our market share in all business segments including the local corporate market place. We boast a fabulous multimillion pound refurbishment, this too should be widely communicated to drive sales and gain market share, this can be from the local, regional & national marketplace.

Responsibilities:

• To drive the conference and events & corporate markets specifically in the North West for direct business and with local agents.
• To manage the Event co-ordinations to ensure smooth delivery of all events taking place within the hotel.
• Contribute to the overall profitability requirements of Mottram Hall in line with the current Sales and Marketing Plan and the Hotel Budget.
• Handle incoming event and conference enquiries in accordance to Champneys Brand
• To drive mid-week corporate business and to increase awareness of the new Mottram in the local marketplace.
• Ensure that all customers are linked with and kept up-to-date with current rates or new developments within the hotel.
• Ensure an up-to-date and accurate knowledge of competitor hotels, local business, and competitor hotels rates, activity and developments.
• To ensure an effective handover with the client, coordinators and operational team.
• To support the rooms forecast with accurate and up to date information on all Events Bookings
• To produce weekly a 3-month room hire forecast & Event food & beverage revenue for both hotels and complete the appropriate commentary.
• Handle customer complaints promptly and professionally, demonstrating genuine care and concern, and advise the senior management team at the hotel as appropriate.
• Full and up-to-date knowledge of both hotels and company products and services is maintained.

This role is for maternity cover.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Exceptional and comprehensive mental health support
• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Heavily discounted rates at our getaway Haven
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Access to Learning & Development aimed at job satisfaction and career advancement
• Mental Health Awareness Days
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform