Reception Supervisor - Ashford, Kent

Ashford, Kent
£11.25 per hour
09 Aug 2022
05 Sep 2022
Full Time

Reception Supervisor - Ashford, Kent

Eastwell Manor is a luxury Spa Hotel set in the picture-perfect countryside in Kent, the heart of the Garden of England. We boast 75 bedrooms, our luxurious spa incorporates 21 treatment rooms, a 3000 square foot gym and both indoor and outdoor swimming pools. We are well regarded for our stunning traditional afternoon tea. In addition to this our venue offers our guests the ability to have their own fairy tale wedding. As well as our award-winning restaurant, we also offer outstanding special events, making sure our guests celebrate in style. These guest experiences make for great employee experiences.

We’re found in the middle of 65 acres of pristine countryside, a 10 minute taxi from Ashford international train station and minutes from the Ashford / Kennington bus routes. Onsite accommodation is available for short or long term use if relocation is required.

We know more often than not the guest experience starts with you. That’s why to work as part of our Front of House team you will know we only get one chance at creating a first impression, we only deliver our best, and we do it always.

With guest satisfaction at the forefront of what we do, you will ensure our guests receive a warm welcome and the highest customer service as soon as they step foot through our doors. You will ensure the team are there to assist our guests with any needs they may have throughout their stay with us and ensure they leave wanting more and recommending us to their friends!

Other key responsibilities include;

  • Ensuring that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
  • Ensuring current brand standards are delivered consistently e.g. Check-in / Check-out, Premier Guests, Arrival Procedures, Voucher sales.
  • Communicating with the guests, checking satisfaction, resolving conflicts and coaching the team to improve departmental hospitality performance.
  • Ensuring all staff have an understanding of the telephone system, accepting external and internal calls and transferring to correct departments and guests’ rooms.
  • Making reservations as required for business guests booking via third party, for walk in guests and supporting regular guests with bookings.
  • Ensuring that any relevant information is handed over to the rest of the team or the person in charge the following day. Ensure that the team are kept fully informed of changes and new procedures and other relevant information. Also ensure that information relevant to other departments is communicated effectively.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company where we share and believe in our vision you will also have access to the following;

  • Health, Wellness and Wellbeing incentives
  • Champneys experiences
  • App technology for all our essential forms
  • In house social media connecting our Champneys Family
  • Motivating, rewarding and engaging colleague events
  • Discounted stays for you, your friends and family at any of our Hotels or Resorts
  • Heavily discounted rates at our getaway Haven
  • Complimentary Spa Day
  • Exceptional discount on Champneys products
  • Great discounts on our partner products
  • Discounted membership to our exceptional health clubs
  • Access to Learning & Development aimed at job satisfaction and career advancement
  • Mental Health Awareness Days
  • Access to wider wallet – discounts on a wide range of websites, high street shops and great experiences for you and your family
  • Merlin Entertainments Attraction
  • Introduce a friend incentive
  • Long Service celebrations
  • Free parking
  • Professional Uniform