Fitness Instructor - Liphook

Fitness Instructor - Champneys Health Resort Forest Mere 32 hours

The Wellbeing and Fitness Instructor will assist team members in the day-to-day running of the Department/Club and ensure that the guests/members needs with exceptional customer service provided at all times.

DUTIES AND RESPONSIBILITIES

• Operate as a positive and key member of the Fitness and Wellbeing team, focussed in achieving the departmental aims and objectives.
• Delivery of a variety of classes and services.
• Actively promote and sell all wellbeing and fitness services to raise the profile of the department and demonstrate its value to guests and members.
• Carry out and ensure all standards and procedures relevant to your own skills list meet the department’s professional standards.
• Ensure that the company customer care standards are maintained when interacting with guests/members.
• Operate with highly motivated and enthusiastic outlook and set an example to colleagues, guests and members.
• Exhibit good communication skills and deliver all/any department information to all guests, members and colleagues effectively and maintain discretion where appropriate.
• Maintain a clean, safe and welcoming environment for the enjoyment and welfare of guests and members, in accordance with the company’s health and safety legislation.
• Attend and actively participate in staff meetings.
• Any other duties as may be required by from time to time.

PERSON SPECIFICATION

Qualifications

• REPS 3 instructor including two of the following: Exercise to Music or equivalent, Gym Instructor award, Personal Training Award or Degree.
• Good overall standard of general education.

Experience

• Previous experience providing high quality customer service in the leisure and fitness industry/health resort environment.

Skills

• Ability to use all Microsoft packages and other systems to a good standard.
• Demonstrable customer service skills and the desire to go the extra mile to ensure guests have a memorable, high quality experience.
• An excellent team worker who is reliable and demonstrates good timekeeping.
• Excellent communication skills to ensure effective working relationships within and across departments.
• Excellent communication skills as well as an excellent command of the English language.

Knowledge and Understanding

• Knowledge, background and passion for the fitness and leisure industry.

Other requirements

• A polite, friendly, welcoming and helpful nature.
• Exceptionally well groomed and presented and dress in full company uniform at all times.
• The ability to work with discretion and in confidence, respecting guest privacy.

BENEFITS

We offer industry competitive salaries and an attractive benefits package, which includes:

• Contracted 28 days / shifts annual holiday including bank holidays, which increases with service.
• Generous staff discount in the Champney’s boutique and retail offer.
• Employee and family member discount for mid-week residential breaks at Champneys resorts.
• Complimentary staff spa facility day on successful completion of probationary period.
• Subsidised meals whilst on duty.
• Discounted Champneys Club Membership.
• Childcare voucher scheme.
• Participation in Wider Wallet shopping discount scheme.
• Option to join private healthcare scheme.
• Training and development opportunities.

Some restrictions or variations may apply depending on resort, role and length of service. Our benefits package is subject to review from time to time.