Cunard- Onboard Learning and Development Officer - Fleet - Ship Based

As Onboard Learning and Development Officer within the Human Resources team you will develop, deliver, and evaluate supervisory skills, behavioural skills, product and customer service training. You will identify learning needs, support the design and development of fit for purpose training solutions. You will support the development of crew knowledge, skills and behaviours by using a range of training and development delivery methods to promote and facilitate learning.
 

Are you a skilled communicator with excellent organisational skills? Do you take pride in customer service and training others to the highest standards? Are you an exceptionally charismatic and positive person that approaches each new challenge with a ‘can do’ attitude?
 

If so you could be ideally suited to the Onboard Learning & Development Officer position!
 

Key Responsibilities of an Onboard Learning & Development Officer include:

• Supporting the development of crew knowledge, skills and behaviours by using a range of training and development delivery methods and styles to promote and facilitate learning.
• Collaborative working with ship and shore stakeholders to ensure that training needs are fully met and excellent standards of training are upheld to ensure high customer satisfaction.
• Identifying learning needs, input into training needs analysis and support the design and development of fit for purpose training solutions.
• Developing, delivering, and evaluating supervisory skills, behavioural skills and product and customer service training.

To join Cunard Line in this fantastic role you must have the following:

• Experience of delivering training within a cruise or hotel industry
• Experience of presenting information to large and diverse audiences
• Previous experience with training delivery in supervisory skills, behavioural and product and service skills training would be advantageous
• Fluent in both written and spoken English

It takes great passion and real dedication to maintain our position at the top. That’s why people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential, attractive company benefits and incredible employee offers on discounted cruises we want your career with us to be successful and fun.  
 

‘Better together’ is one of Cunard’s core values. This means we are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.