Room Service Supervisor - Alexandria

Room Service Supervisor - Cameron House, Alexandria

40 hours p/w - £17,000 per anumm

Cameron House is a luxury five-star hotel located on the South West Shores of Loch Lomond. Set in picturesque surroundings, this stunning Scottish Baronial Mansion is at the heart of The Cameron House Resort and boasts 132 bedrooms and suites and a family friendly leisure club. Our guests can enjoy a choice of dining experiences to suit the occasion including our 2AA Rosette Restaurant the Cameron Grill and accompanying Great Scots Bar as well as the Claret Jug situated within the Carrick and our more relaxed informal Boathouse restaurant overlooking the Marina.

Reporting to the Cameron Grill Manager, as Room Service Supervisor at Cameron House you will be responsible for the Room Service department within the hotel, inspiring and motivating the team to give exceptional service that consistently exceeds our guests’ expectations. As Room Service Supervisor, you will be expected to drive and maintain a high professional standard in relation to managing and developing your team, exceeding guests expectations and ensuring the effective running of the restaurant.

Main duties will include:

• Carrying out all relevant day-to-day duties within the Room service department and ensuring that all guests requests are met to the correct standard.
• With the Grill & Bar Manager, devising and implementing standard protocols and guest service pathways
• Controlling costs and revenue in relation to payroll and operating cost
• Handling any guest comments or issues in an expedient and guest focus manner
• Ensuring policies and procedures are adhered to including standards of cleanliness and health and Safety Legislation
• Ensuring all team members are up to date with required training, and adhering to department standards
• Being responsible for managing and striving to improve team members performance, timekeeping and attendance

Skills/ Experience Required

• Proven track record in a similar role at supervisory level
• To have the experience and ability to develop and motivate each member of your team to maximise their potential
• A knowledge of hotels and specifically Room Service is desirable but not essential
• To know how to maximise sales opportunities through up-selling whilst delivering a five star customer service to our guests
• Have excellent standard of numeracy and literacy
• Have excellent operational knowledge and IT Skills
• Have an excellent level of spoken and written English
• have great organisational skills and enjoy working in a fast-paced, stimulating environment
• To be smart and well presented, leading by example in all aspects of appearance for your team
• To have a great personality and be genuine, approachable, attentive and instinctive
• Possess Excellent time management, prioritisation and attention to detail
• To be able to work shifts that generally will be between 6am and 1am, which will include weekends and bank holidays

Benefits

• Excellent training and development
  The opportunity to work in a five star hospitality setting
• Free Meals whilst on duty
  Free car parking

After successfully passing probationary;

• Discounted Food and Beverage and Accommodation rates
• Free leisure club membership

*We will aim to contact any shortlisted candidates within 2 weeks from the date of application. Due to the high number of applications we receive in response to vacancies here at Cameron House we regret that we are only able to make direct contact with those who are being considered for interview stage*