Conference & Banqueting Supervisor - Inverkeithing

Inverkeithing, Fife
Competitive
16 Oct 2019
13 Nov 2019
CG3440
Full Time

Conference & Banqueting Supervisor - DoubleTree by Hilton - Queensferry Crossing, Dunfermline

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

About the role…

You will supervise & coordinate all ‘on the floor' operational activities in relation to the Conference & Banqueting Department. You'll support with the leading and training of all team members and be responsible for delivering exceptional customer service whilst ensuring that the operational delivery of the client's event runs without a hitch and too the agreed specifications. Types of events you will be running will range from small family gatherings to large weddings, parties or exhibitions.

About you…

  • You'll have great leadership skills
  • Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
  • Confidence in handling customer complaints to ensure satisfaction levels are restored in the event something doesn’t go to plan; displaying empathy and a professional approach at all times
  • Strong communication skills through a variety of means
  • Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
  • High attention to detail and accuracy – great at managing one’s own time and the time of the team
  • Ability to stay calm and work under pressure

 

The Doubletree by Hilton Edinburgh – Queensferry Crossing has been newly refurbished to the highest standards, with sleek, modern interiors throughout. The hotel offers stunning panoramic views over the Forth River with close proximity to Edinburgh.

Benefits:
Hilton Staff Rate & Friends and Family Scheme
Free Parking
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Cairn Academy' Training & Development Opportunities
Meals on Duty
Uniform
Cycle 2 work scheme*
(* Applies to positions above minimum wage)