Reservationist - Durham

Redworth Hall Hotel, Newton Aycliffe

At Cairn Group we’re ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we’re focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

About the role ...

As a Reservationist, you will provide an exceptional service to all prospective and current guests of the hotel, ensuring hotel quality standards are maintained whilst achieving maximum revenue and guest satisfaction. You will responsible for bookings via the telephone ensuring that all details are entered in to the system correctly ready for the guests stay. You will proactively sell the hotel facilities to ensure the budgeted figures are achieved or exceeded.

About you ...

The successful candidate will have previous experience in a similar role, ideally within a hotel environment. Experience with Opera system would be desirable. You will also be of smart professional appearance, have extensive experience in customer care and will make guest satisfaction a priority. You will be punctual and flexible in order to meet the needs of the business and be an effective team player. You must have a confident, pro-active approach, excellent written and verbal communication skills and be flexible. The ability to speak other languages would be desirable.

Redworth Hall is a stunning 17th century Jacobean Manor House situated in the blissful tranquility of its own 26 acres of landscaped grounds. Part of The Cairn Collection, our signature four-star hotel is home to 143 bedrooms, an impressive health club and extensive beauty facilities as well as a number of function rooms hosting up to 250 guests, making it the perfect destination for business or pleasure.

Benefits

Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Meals on Duty
Uniform
Cycle 2 work scheme*
Free use of Leisure Facilities

* apply to positions above minimum wage